Director of Product Operations, Indexes
About The Position
Morningstar Indexes is seeking a Director of Product Operations to bring structure, rigor, and commercial discipline to its Product organization. This senior individual contributor owns pricing strategy and governance, leads structured roadmap prioritization, partners with Operations and Technology to align delivery with commercial priorities, and advances practical AI use to improve internal efficiency and identify commercial opportunities. The role works cross-functionally with Morningstar Indexes product managers to support commercial growth across asset classes. It reports to the Global Head of Product and Research, Indexes, and must be based in the Chicago office. Employees are required to work in the office four days a week. Occasional travel to other Morningstar locations may be required.
Requirements
- 10+ years in product management, product operations, or commercial strategy roles, ideally in indexing, asset management, or financial data.
- Proven experience building or running a pricing framework, including packaging, tiering, and discount governance.
- Experience designing and operating a product-roadmap prioritization process.
- Experience partnering with operations and engineering or technology leadership as a peer in a matrix organization.
- Experience with AI or data-driven initiatives, including practical use cases for efficiency and new monetization.
- Strong quantitative and analytical skills, including comfort building and defending a data-based business case.
- Excellent cross-functional communication skills and comfort presenting to senior stakeholders.
- Comfort driving difficult trade-off decisions based on data.
- Bachelor's degree.
Nice To Haves
- Familiarity with the index lifecycle and ETF ecosystem.
Responsibilities
- Design and operate a structured product-roadmap prioritization framework that ties investment to commercial impact and strategic fit.
- Partner with Operations and Technology leadership to translate product priorities into an actionable delivery queue, balancing commercial priorities, client demand, platform constraints, and technical debt.
- Own business intelligence requirements for the Indexes product organization by defining core metrics and KPIs, specifying reporting, and partnering with Data, Finance, and Sales Operations to deliver performance dashboards.
- Identify and evaluate commercial opportunities enabled by AI, including new product delivery channels and AI-specific pricing or monetization models.
- Establish and run an annual pricing review process tied to product launches, renewals, and market changes, and track wins and losses associated with pricing decisions.
- Identify and drive practical AI use cases that improve efficiency across product and index workflows, from concept through implementation, and bring together best practices across Morningstar.
- Tie major product investments to business cases covering revenue impact, margin impact, and payback period, and hold initiatives accountable through post-launch.
- Work with Product, Operations, Technology, Legal & Compliance, and Sales to ensure new products meet scalability, data integrity, and governance standards before entering the roadmap.
- Present findings, trade-offs, and recommendations to senior stakeholders, including Product Leadership and Commercial teams.
Benefits
- 100% 401(k) match up to 6% of salary.
- Stock ownership potential.
- Company-provided life insurance equal to 1x salary plus commission.
- Comprehensive medical, dental, and vision benefits, including potential premium discounts and company-provided HSA contributions of up to $500–$2,000 annually for specific plans and coverages.
- Additional medical wellness incentives of up to $300–$600 annually.
- Company-provided long- and short-term disability insurance.
- Trust-based time off.
- Six-week paid sabbatical program.
- Six-week paid family caregiving leave.
- Paid parental leave of 8–24 weeks.
- Adoption assistance.
- Leadership coaching and formal mentorship opportunities.
- Annual $1,000 flex stipend for personal education and well-being expenses.
- Tuition reimbursement.
- Charitable matching gifts program.
- Dollars for Doers volunteer program.
- Paid volunteering days.
- 15+ employee resource and affinity groups.
- Hybrid work environment with four in-office days each week in most locations.
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What This Job Offers
Job Type
Full-time
Career Level
Director
