Director, Product

OuterBox • Akron, OH

18h • Remote

About The Position

The Director of Product owns the vision for OuterBox’s product technology layer, including internal applications, automation, and AI that support delivery of marketing services, as well as direct-to-market products such as LOOP Analytics and future offerings. The role defines how the products work together as a consolidated, scalable system, ensures each product delivers value to its intended users, and turns the development team’s capabilities into products that distinguish OuterBox.

The Director leads and develops the Product Managers, sets product priorities and standards in partnership with the Director of Technology, oversees execution, and reports on product performance for the service organization, clients, and business. The position directs product strategy and portfolio architecture, internal and client-facing product development, product delivery and adoption, measurement, and evaluation of emerging technology.

The role requires at least six years of product management or product leadership experience, including at least two years leading Product Managers or product teams. The successful candidate has experience setting portfolio-wide product vision and strategy, consolidating tools, taking products to market, shipping internal and external software, and partnering with development and technology teams. Working familiarity with digital marketing agency services, product processes, Agile delivery, data and KPI measurement, user research and experience judgment, AI-assisted development tools, and cloud-native platforms is expected.

The position is primarily desk- and computer-based, with light physical activity such as carrying equipment or setting up presentations. It requires sustained mental focus and the ability to work under pressure. The candidate must be located in the USA; OuterBox cannot sponsor or take over sponsorship of an employment visa. OuterBox may use AI-assisted tools to support hiring, with human review involved in employment decisions.

Requirements

• At least 6 years of product management or product leadership experience.
• At least 2 years leading Product Managers or product teams.
• Track record of setting product vision and strategy across a portfolio of related products, consolidating overlapping tools into a coherent, scalable platform, and taking new products to market.
• Experience shipping both internal tools and external, client-facing software products, including AI, automation, and data-driven applications, in partnership with a development team.
• Ability to define product KPIs, direct dashboards, and translate usage and adoption data into business impact.
• Working knowledge of how digital marketing agencies deliver services.
• Fluency in product processes, including PRDs, acceptance criteria, prioritization, and pilot and rollout programs.
• Credible participation in architecture and build decisions alongside technology leadership.
• Hands-on experience with Agile delivery frameworks such as Scrum, Kanban, or equivalent.
• Strong product design and user-experience judgment grounded in user research, feedback programs, and adoption measurement, including interviews, NPS, and surveys.
• Comfort operating in a fast-moving, AI-accelerated environment.
• Working familiarity with AI-assisted development tools such as Claude Code and cloud-native platforms such as Google Cloud Platform.
• Must be located in the USA; employment visa sponsorship or takeover of sponsorship is not available.

Responsibilities

• Define and own the vision for OuterBox’s internal and external product technology layer, and keep it current as services, clients, and technology evolve.
• Keep the product portfolio consolidated and coherent; decide what to build, combine, retire, or buy, ensuring each product has a clear purpose, user, and place in the larger system.
• Partner with the Director of Technology to ensure product and technical architecture scale together.
• Direct applications that help staff deliver marketing services faster, more consistently, and more intelligently, ensuring tools are designed for their users and demonstrate value in daily work.
• Own strategy for direct-to-market, client-facing products such as LOOP Analytics; identify market opportunities and shape internal capabilities into external offerings.
• Lead, coach, and develop Product Managers; establish operating cadence and standards for product thinking, user empathy, and design quality.
• Give the development team clear direction, well-defined problems, and build-ready requirements; own PRD and acceptance-criteria standards, guide development and testing timelines, and focus the roadmap on high-impact work.
• Direct product intake, feedback, prioritization, pilot, and rollout programs; set criteria for moving products from pilot to production and ensure shipped products are adopted.
• Define product KPIs and report on product performance for the service organization, clients, and business, translating adoption, usage, delivery improvement, and displaced-software-spend data into business impact.
• Track developments in AI, automation, and product practice; run structured trials and recommend adoption or rejection with a clear rationale.
• Perform additional duties as assigned.

Benefits

• Healthcare coverage / health insurance
• Retirement savings options, including 401(k)
• Generous paid time off
• Flexible scheduling
• Remote-first culture
• Professional development opportunities
• Employee referral program
• Additional perks designed to support employee health, productivity, and fulfillment

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed