Director, Consumer Digital Product Operations

Humana

1d•$168,000 - $231,000•Remote

About The Position

The Director, Consumer Digital Product Operations is a high-impact leadership role responsible for shaping and continuously improving how the Consumer Digital organization operates and delivers products. The role designs the operating model, including governance, planning processes, tools, standards, decision rights, and operating rhythms, to improve delivery, organizational effectiveness, accountability, and customer experiences at scale. Working with senior leaders and cross-functional teams across product, technology, design, analytics, and business functions, the Director translates strategy into practical ways of working and advises leaders on operating-model choices, organizational tradeoffs, execution risks, and opportunities. The role also oversees organizational operations, including budget management, workforce planning, recruiting and onboarding, team communications, and the Consumer Digital program management team. It fosters culture, connectivity, collaboration, and continuous improvement across the organization. This is a remote position, with occasional travel to Humana offices for training or meetings. Home or hybrid home/office employees must have internet service with at least 25 Mbps download and 10 Mbps upload speeds and work in a dedicated space that protects member PHI/HIPAA information. The position is scheduled for 40 hours per week. The listed annual base pay range is $168,000–$231,000, with eligibility for a bonus incentive plan.

Requirements

Bachelor’s degree.
At least 8 years of experience in product operations, digital transformation, enterprise transformation, portfolio management, or a related discipline, including experience designing and implementing operating models in a large, complex organization.
Demonstrated experience translating enterprise or business-unit strategy into scalable governance, planning and prioritization processes, decision forums, operating rhythms, tools, templates, and performance measures adopted across multiple teams.
Ability to lead executive discussions, facilitate cross-functional decisions, communicate complex topics clearly, resolve competing priorities, and build productive relationships across product, technology, design, analytics, and business teams.
Ability to navigate ambiguity, make thoughtful tradeoffs, and lead change through partnership and practical implementation.
People-leadership experience, including setting clear accountabilities, coaching performance, developing talent, and building an inclusive, connected, high-performing team.

Nice To Haves

Experience in healthcare, consumer digital, or another highly regulated and customer-centered industry.
Experience with modern product management practices, portfolio management, agile delivery, design, analytics, and technology operating models.
Experience advising Vice President-level or equivalent senior leaders on operating-model decisions, organizational tradeoffs, execution risks, and priorities while maintaining accountability for implementation and follow-through.
Experience establishing enterprise-wide standards while allowing teams appropriate flexibility based on product and customer needs.
Experience developing executive communications, performance reporting, and decision materials for senior leadership.
Advanced degree or relevant professional certification.

Responsibilities

Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working.
Define and maintain tools, templates, playbooks, and standards that support consistent product planning, prioritization, delivery, measurement, and improvement.
Establish governance and operating forums that clarify ownership, accelerate decisions, surface risks, and strengthen accountability.
Lead the organization’s operating cadence, portfolio visibility, communications, and follow-through on priorities and commitments.
Own team operations, including budget planning and management, workforce coordination, recruiting and onboarding processes, and organization-wide communications.
Strengthen engagement, transparency, collaboration, recognition, and shared understanding of priorities across Consumer Digital.
Lead and develop the Consumer Digital program management team, setting direction, clarifying accountabilities, and ensuring disciplined execution of critical initiatives.
Create performance measures and feedback loops to assess adoption and effectiveness of the operating model and identify opportunities for continuous improvement.
Advise senior leaders on operating-model choices, organizational tradeoffs, execution risks, and opportunities to improve customer and business outcomes.
Develop transformation frameworks, governance models, performance metrics, communications, reporting, and executive updates to support execution and accountability.
Oversee resource planning, budget development, and implementation of best practices to achieve sustainable results.
Build a culture of innovation, collaboration, and continuous improvement across departments.