Manager-Digital Product Operations

American Express • New York, NY

20h

About The Position

Amex Digital Labs builds the future of payments and membership, creating value that evolves with customers’ needs and drives engagement and loyalty. The team uses emerging technologies to improve how customers pay, travel, dine, and experience the brand.

This Manager supports product governance across Amex Digital Labs, serving as a central business contact for audits and process improvements while maintaining controls and mitigating risk for strategic projects. The role requires developing deep product-governance knowledge and subject matter expertise in key Amex policies and processes.

Requirements

• Bachelor’s degree required.
• Outstanding interpersonal, communication, and negotiation skills, with the ability to influence partners across a variety of functions.
• Strong agency and ability to handle ambiguity in a fast-moving organization while working autonomously and taking responsibility.
• Ability to drive results against timelines, prioritize, and execute effectively.
• Strategic, critical, and creative thinking to solve problems and develop solutions.
• Self-starter who can drive decision-making, work under pressure, and adapt to frequent change.
• Excellent relationship-building skills with partners and internal stakeholders.
• Proven track record crafting and storytelling through PowerPoint presentations and leveraging AI to automate and improve legacy programs.
• Intellectual curiosity about digital, mobile, and alternative payments and innovative membership experiences.
• Eligibility to work in the United States; American Express will not pursue visa sponsorship for this position.

Nice To Haves

• Prior experience leading audit-related inquiries or examinations.

Responsibilities

• Support audit program management across Digital Labs.
• Coordinate audit-related inquiries and examinations, including Internal Compliance Testing (ICT), Internal Audit Group (IAG), and other ad hoc audit needs.
• Partner with product owners and stakeholder teams to respond to requests promptly and comprehensively.
• Facilitate readiness and knowledge-sharing activities across Labs.
• Identify process gaps, develop toolkits and resources, and reengineer activities to improve the product and business control environment.
• Anticipate risks and issues and ensure appropriate mitigation planning is in place to protect delivery.
• Coordinate and execute control and risk framework transformation projects.
• Serve as the point person for risk questions, escalations, and efforts dedicated to a suite of Labs products.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager