Digital Product Director
About The Position
As a Product Director at JPMorganChase within Consumer & Community Banking, you will own the vision, strategy, and end-to-end product development of personal financial management features and capabilities, including next-generation agentic experiences that proactively guide customers toward smarter financial decisions. You will lead a team of product professionals and partner across design, engineering, data, and business to bring transformative digital products to life at scale. This role is at the intersection of consumer finance, artificial intelligence, and human-centered design, with products intended to shape the financial lives of Chase customers. The Digital team creates innovative products and experiences that help customers access, share, and control their financial data to make informed money decisions, while following the firm’s principles of security, customer control, convenience, and privacy.
Requirements
- Formal training or certification on product engineering concepts and 10+ years of applied experience.
- Demonstrated experience leading product strategy and development for consumer-facing digital products at significant scale.
- Ability to define and execute a product vision balancing customer needs, business outcomes, and technical feasibility.
- Deep understanding of personal financial management, consumer banking, or adjacent fintech domains.
- Experience building and shipping AI-powered or agentic product experiences.
- Strong analytical and data-driven decision-making skills, including using experimentation and metrics to guide product direction.
- Exceptional communication and executive presence, with the ability to influence and align senior stakeholders across functions.
- Experience leading and developing teams of product managers in a fast-paced, complex environment.
Nice To Haves
- Experience in financial services, consumer-facing fintech, or highly regulated digital product environments.
- Experience leading development of AI-powered and agentic products.
- Track record of launching zero-to-one products and scaling mature platforms.
- Experience with agile product development methodologies and cross-functional delivery models.
- Experience using agentic product development tools throughout the lifecycle to improve velocity and quality.
- Background in behavioral economics, financial wellness, or consumer money management tools.
Responsibilities
- Define and drive the multi-year product vision and strategy for personal financial management features and agentic experiences within Chase Digital.
- Lead end-to-end product development from discovery and ideation through launch, iteration, and scale.
- Translate customer insights, market trends, and business priorities into an actionable product roadmap.
- Champion agentic and AI-powered experience design, identifying opportunities to proactively surface personalized financial guidance.
- Partner with engineering, design, data science, and operations leaders across Consumer & Community Banking to align priorities and deliver product outcomes.
- Define and track key performance indicators, using data and experimentation to improve product performance and customer impact.
- Influence senior stakeholders and executive leadership through storytelling, prioritization frameworks, and outcome-driven narratives.
- Build, mentor, and develop a high-performing team of product managers, fostering curiosity, ownership, and customer focus.
- Identify and navigate risks, dependencies, and trade-offs across a complex, matrixed organization.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
