Digital Product Strategy & Delivery Director

TruStage

3d•$154,100 - $286,600•Hybrid

About The Position

The Digital Product Strategy & Delivery Director leads the strategy, performance, and long-term direction of a portfolio of digital products and experiences. The role guides Digital Product Owners in shaping product visions and roadmaps, participates directly in business strategy and performance discussions, and leads cross-functional product teams to deliver digital experiences that produce measurable business, customer, operational, and enterprise results. The Director strengthens a product-centric operating model that brings Product, Design, Technology, Analytics, and business partners together around shared outcomes. This model enables Digital Product Owners to lead with clear accountability, build effective cross-functional teams, and move work from strategy through delivery, measurement, and continuous improvement. The role also leads and develops Digital Product Owners, managers, and professional staff, and helps build product-management capabilities and leadership depth across the portfolio. TruStage describes its workplace as flexible and says it aims to make hybrid working normal. Eligible employees may receive an annual incentive plan and benefits including medical, dental, vision, employee assistance, life insurance, disability plans, parental leave, paid time off, a 401(k), and tuition reimbursement. Compensation may vary by job level, geographic work location, incentive plan, and exemption status. The stated base salary range is $154,100 to $286,600.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and/or related professional work experience.
12 or more years of progressive experience in digital strategy, product management, customer experience, marketing, servicing, analytics, technology-enabled transformation, or a related field.
7 or more years of leadership experience, including developing leaders, leading cross-functional teams, and building organizational capabilities.
Record of leading a portfolio of digital products or capabilities and delivering measurable business, customer, operational, strategic, or enterprise results.
Experience making Product Owners and cross-functional product teams active participants in business strategy, planning, and performance management.
Experience establishing product-centered operating models, cross-functional product teams, product roadmaps, decision rights, and lifecycle practices.
Ability to lead through influence and align senior leaders across business, Product, Design, Marketing, Analytics, Architecture, Engineering, Creative, and other functions.
Strong business and digital judgment, including the ability to shape strategy, challenge assumptions, prioritize investment, manage competing needs, and make decisions that advance enterprise objectives.
Strong communication, relationship management, organizational leadership, and executive presentation skills.
Applicants must not require immigration sponsorship or additional work authorization, now or in the future, to work in the United States.

Nice To Haves

Experience in a financial services organization or heavily regulated industry.

Responsibilities

Set the portfolio vision, strategy, measures, and long-term capability direction in line with enterprise and business priorities.
Take responsibility for overall portfolio performance and ensure product strategies and roadmaps contribute to expected results.
Translate enterprise goals, business opportunities, customer needs, operating challenges, compliance requirements, and platform needs into a coherent set of digital capabilities and experiences.
Balance immediate outcomes with modernization, maintenance, stability, compliance, accessibility, technical health, and long-term sustainability.
Recommend portfolio investments and resolve tradeoffs among cross-functional product teams when demand exceeds capacity.
Develop and direct Digital Product Owners as active leaders in business strategy and planning, accountable for translating desired outcomes into product and experience direction.
Guide business leaders on how digital experiences, data, customer insight, and emerging capabilities can expand business opportunities.
Position Digital Product Owners as the primary point of engagement for capability and experience decisions within their cross-functional product teams.
Organize cross-functional product teams around clear outcomes and provide the recurring capabilities needed to carry work from opportunity through sustained performance.
Give Digital Product Owners room to lead while maintaining escalation points, portfolio alignment, and accountability for results.
Assemble the skills and capacity needed to build effective cross-functional teams and establish shared accountability for operating as autonomous delivery teams.
Resolve dependencies and decisions across product teams at the lowest practical level while preserving shared capabilities and long-term commitments.
Lead, coach, and develop Digital Product Owners, managers, and professional staff, building leadership depth and succession readiness across the portfolio.
Develop Digital Product Owners as trusted business partners who lead across functions, make sound product decisions, and remain accountable for results and long-term value.
Establish Product Owner accountability for product vision, strategy, roadmaps, priorities, sequencing, backlog decisions, and results throughout the product lifecycle.
Set consistent expectations for discovery, research, experimentation, analytics, prioritization, value realization, and ongoing product health while preserving Product Owner autonomy.
Strengthen Product Management competency and organizational capabilities through shared practices, coaching, talent development, succession planning, and continuous improvement.
Monitor emerging technologies, customer expectations, market shifts, and digital practices to identify practical opportunities for the portfolio.
Bring forward ideas that can improve results, raise business ambition, or create new value.
Test and adopt new capabilities through appropriate cross-functional product teams, with clear ownership from concept through measurement.
Move successful ideas into durable product roadmaps and operating ownership.
Perform other duties as assigned.