Director of Technology & Product
About The Position
Pinnacle is hiring a Director of Technology and Product to lead and advance the company's technology function. The role owns technology strategy, roadmap and policy; the lifecycle for technology initiatives; operations, security and infrastructure; and technology vendors, budget and returns. The Director reports to the President & Chief Innovation Officer, serves on the leadership team, and works with the founder and business leaders. The Director leads a small internal team and external partners, including an IT Manager, managed services provider, developers responsible for proprietary systems, and a fractional technology advisor. A central focus is creating a disciplined, appropriately scaled process for turning consultants' ideas and requests into requirements, development, testing, acceptance, release and adoption. The role also establishes a roadmap, effective policies, a security posture that meets client-contract and insurance requirements, and a defensible technology budget.
Requirements
- Seven or more years of experience in technology, product or business-systems roles.
- At least three years leading people, vendors or a portfolio of work.
- Experience driving a development lifecycle end to end and managing internal staff and outside developers through completion.
- Experience directing a managed services provider, development vendors or specialist partners and holding them to scope.
- Working fluency in Microsoft 365, data and reporting, business applications, integrations, cloud and security.
- Experience owning a technology strategy, roadmap or written policy.
- Clear written and verbal communication with executives, practitioners and engineers.
Nice To Haves
- An MBA or comparable business education.
- Professional services or regulated-industry experience.
- SQL experience.
- Power Platform experience.
- Azure or AWS experience.
- Experience bringing AI tools into daily operations.
- A credential such as Professional Scrum Product Owner, PMP or Lean Six Sigma.
Responsibilities
- Own Pinnacle's technology strategy, roadmap, policies, operations, security and infrastructure.
- Establish and manage a disciplined end-to-end lifecycle for technology initiatives, from requirements through development, testing, acceptance, release and user adoption.
- Lead the IT Manager and coordinate the work of the managed services provider, developers and fractional technology advisor.
- Select, brief and manage vendors and outside partners, ensuring they meet agreed scopes and commitments.
- Evaluate whether to configure existing tools, engage a vendor or complete work internally.
- Develop a technology roadmap that leadership can plan against.
- Maintain a security posture that meets client contractual and insurance requirements.
- Manage the technology budget and demonstrate the returns on technology investments.
- Promote documentation, acceptance and follow-through across technology work.
Benefits
- Health, dental and vision insurance.
- 401(k) with employer contribution.
- Paid time off and holiday pay.
- Company-paid life insurance.
- Paid certifications and continuing education.
- Bonus program for achieving goals.
- Hybrid work with regular time in the Greensboro office.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
