Operations Analyst Jobs

About The Position

Requirements

• Experience in quality assurance, audit, compliance, or operational monitoring within a decisioning environment.
• Strong analytical skills with the ability to interpret policy, apply sound judgment, and identify defects and risk patterns.
• Ability to communicate findings clearly-turning complex quality issues into actionable recommendations for stakeholders.
• Proficiency with reporting and analysis tools (e.g., Excel, SQL, BI tools) to build scorecards, dashboards, and recurring insights.
• Demonstrated root-cause analysis and continuous improvement capability, with a bias toward sustainable corrective and preventative actions.
• Working cross-functionally to align on standards, influence change, and follow through on improvements.
• Commitment to confidentiality, integrity, and adherence to policy—handling sensitive case details and QA findings appropriately.
• Bachelor’s degree in Business Administration, Engineering, Operations , or related field OR 2 years’ experience in operations, project management, or related area.

Nice To Haves

• Master's degree in Business Administration, Engineering, Operations , or related field, Project Management Certification
• Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management
• Project Management - Project Management Professional - Certification

Responsibilities

• Execute risk-based monitoring by reviewing Incident Management decisions for accuracy, policy adherence, and customer impact.
• Calibrate quality standards by partnering with Operations, Policy, and SMEs to resolve interpretation gaps and improve consistency.
• Develop and maintain QA scorecards, dashboards, and recurring reporting to communicate performance, risk, and improvement opportunities.
• Analyze trends and perform root-cause analysis on defects to identify systemic drivers and prioritize corrective and preventative actions.
• Partner with Product and Operations to translate QA findings into process updates, tooling enhancements, and strengthened controls.
• Document QA standards and decisioning guidance, and support governance routines (sampling plans, defect taxonomies, and change control) as needed.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Performance bonuses
• Live Better U (education benefit program)