Advanced Business Analyst - PA Operations - Greensburg Corporate Center

FirstEnergy•Greensburg, PA

About The Position

This position with FirstEnergy Utilities, a subsidiary of FirstEnergy Corp., provides analytical, technical, and operational support to the FE Pennsylvania Operations team. The role identifies opportunities to improve resource management, finance, reliability, and safety performance during routine operations and major restoration events. The selected candidate may be offered a position at a commensurate level within the same job family based on qualifications, skills, and experience. The Business Analyst supports FE PA Operations leadership as a technical and analytical lead, helping develop, configure, and enhance operational processes and applications. The role builds and maintains dashboards, reports, and performance metrics; analyzes data from multiple systems; supports Power Platform business intelligence solutions; and helps maintain data governance, accuracy, security, and audit readiness. It also identifies process improvements, supports automation and benefit tracking, maintains operational records and databases, and provides reporting and analytical support during storms and other major events. The role requires proficiency or the ability to become proficient in applications and tools including iTOA, Microsoft Power Platform, Power BI, and Microsoft Office. Off-hours support, including nights, weekends, holidays, and storm response, may be required. Infrequent travel between Greensburg, Pennsylvania, and other facilities may be needed.

Requirements

For the Associate/Business Analyst level, a two- or four-year degree in Engineering, Business Administration/Management, Information Systems, Information Science, or a related discipline is preferred.
For the Associate/Business Analyst level, at least 2 years of related experience, or 4 years in lieu of a degree; relevant experience includes developing, configuring, managing, or operating applications and programs with an understanding of the relevant subject matter.
Experience with one or more of the following applications: Energy Delivery Outage Application (EDOA)/integrated Tools for Operations Application (iTOA), System Outage Request (SOR), Fault Analysis Lightning Location System (FALLS), Regulatory Authorization Access Database (RAAD), Empower, Microsoft Office Suite, and Microsoft Power Platform.
Experience developing, testing, and maintaining Power BI dashboards and reporting solutions.
Experience deploying data sources and reports in the Power BI cloud service, including advanced calculations and data transformations.
Working knowledge of database structures, joins, and data relationships.
Ability to evaluate, map, and synthesize data from diverse sources.
Experience with SQL, DAX, Power Query M, and workflow automation tools such as Power Automate or similar.
Commitment to FirstEnergy Core Values and safe work practices.
Curiosity, a questioning attitude, and commitment to continuous learning and improvement.
Self-directed and motivated, with the ability to work independently or collaboratively as needed.
Strong organizational, analytical, critical-thinking, and problem-solving skills.
Ability to manage multiple priorities, tasks, and projects in a fast-paced environment.
Ability to deliver accurate, high-quality work within established deadlines.
Sound judgment and ability to make practical, timely decisions based on available information.
Strong verbal and written communication skills, including preparation of clear correspondence, technical reports, and status updates.
Strong interpersonal skills and ability to build effective working relationships at all organizational levels.
Customer-focused approach and use of best practices to understand and address customer needs.
Ability to travel infrequently between Greensburg, PA, and other facilities if needed.
For the Advanced Business Analyst level: a four-year degree in Engineering, Business Administration/Management, Information Science, Information Systems, or a related discipline and at least 8 years of related work experience; an advanced degree or professional certification is preferred.
For the Advanced Business Analyst level, 10 years of related experience may substitute for a degree. Relevant experience includes database and application management and in-depth subject-matter understanding.
For the Advanced Business Analyst level: full competence and proficiency in the role's core responsibilities; ability to manage, develop, or oversee diverse projects, processes, or programs; ability to conduct research and analysis and use insights to develop and implement solutions; effective interpersonal and teamwork skills; strong leadership, organizational, and communication skills; ability to analyze complex problems and exercise sound judgment; and meaningful contributions toward team and departmental goals.
For the Senior/Staff Business Analyst level: a four-year degree in a related discipline is preferred, with at least 12 years of related work experience; 14 years of related work experience is required in lieu of a degree.
For the Senior/Staff Business Analyst level, relevant experience includes database and application management, participation in project leadership, preparing presentations, facilitating outcomes, and advanced subject-matter understanding.
For the Senior/Staff Business Analyst level: high job knowledge and technical expertise; ability to independently manage, develop, or oversee complex and diverse projects, processes, or programs; in-depth strategic research and analysis to develop recommendations and drive solutions; recognition as a subject-matter expert and go-to resource; strong leadership and organizational skills to guide others and influence outcomes; and exceptional analytical skills for highly complex problems.
Ability to work irregular hours, including nights, weekends, and holidays, as operational needs require.
Strong commitment to safety, data integrity, and FirstEnergy Core Values.
Willingness to travel infrequently.

Nice To Haves

An advanced degree or professional certification is preferred for the Advanced Business Analyst level.
A two- or four-year degree in a related discipline is preferred for the Associate/Business Analyst level.
A four-year degree in a related discipline is preferred for the Senior/Staff Business Analyst level.

Responsibilities

Serve as a technical and analytical lead supporting FE PA Operations leadership.
Support the development, configuration, and ongoing enhancement of operational processes and applications.
Coordinate communication across business units about project needs for applications managed by operations.
Develop proficiency in applications, software, analysis packages, and visualization tools, including iTOA, Microsoft Power Platform, Power BI, and Microsoft Office.
Provide off-hours and storm support as required, including nights, weekends, and holidays.
Design, develop, and maintain operational dashboards, reports, and performance metrics.
Produce ad hoc analytics and technical summaries to support leadership decision-making.
Standardize reporting across FE PA Operations to promote consistency and transparency.
Mine and analyze data from multiple systems using query and reporting tools.
Assist in designing, testing, and debugging Power Platform applications, including Power BI dashboards and reports.
Formulate and monitor database policies, procedures, and standards related to data governance.
Define data requirements, maintenance procedures, and operational guidelines.
Ensure operational data accuracy, completeness, and integrity.
Maintain internal controls, security standards, and documentation for audit and regulatory readiness.
Monitor and enforce data standards, policies, and procedures.
Collaborate with business units on enhancements to improve application performance and reliability.
Prepare technical reports and summaries, including in response to ad hoc requests, and present findings as needed.
Develop tools, templates, and communication methods.
Identify inefficiencies and recommend data-driven process improvements.
Develop improvements for moderately complex work processes and projects.
Develop process maps and guidance for business processes.
Support automation initiatives and benefit-realization tracking.
Maintain operational records, SharePoint sites, and related databases.
Compile and analyze operational and performance statistics for routine and event-driven reporting.
Provide analytical and reporting support during storm response and major events.