Operations Analyst Jobs

About The Position

Requirements

• Ability to analyze contract requirements, scopes, and deliverables.
• Ability to collaborate across teams, divisions, and external partners.
• Ability to communicate effectively orally and in writing with diverse audiences, deliver presentations and conduct meetings.
• Ability to interpret technical information and translate it for non-technical stakeholders.
• Ability to make sound decisions on complex contractual issues.
• Ability to work on and complete multiple assignments to meet established timelines within budget constraints.
• Knowledge of Traffic Operations Technology, ITS systems, and transportation-related operational tools.
• Knowledge of VITA procurement processes, policies, and statewide technology purchasing requirements.
• Knowledge of business analysis principles, requirements gathering, and workflow evaluation.
• Knowledge of contract administration and project development practices and methodology.
• Knowledge of contract development and monitoring to include managing large contracts, assuring terms and conditions are met.
• Knowledge of process improvement methodologies and continuous improvement strategies.
• Skill in detailed review, accuracy checking, and maintaining high-quality documentation.
• Skill in providing and promoting good customer service to internal and external customers.
• Skill in the use of computers and software applications.
• Skills in critical thinking, evaluating information, and making sound conclusions.
• Ability to communicate effectively orally and in writing with diverse audiences and stakeholders.
• Ability to evaluate data, identify trends, and support decision‑making.
• Ability to interpret and document business requirements, workflows, and system needs.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast‑paced operational setting.
• Ability to support procurement activities, including preparing scopes of work, reviewing vendor deliverables, or coordinating contract documentation.
• Knowledge of The VA Public Procurement Act, Dept. of Gen Svcs Agency Procurement, VITA’s BUY IT Manual, and VDOT procurement procedures.
• Knowledge of Traffic Operations, Intelligent Transportation Systems (ITS), or technology‑enabled operational environments.
• Knowledge of standard business tools (e.g., Microsoft Office, reporting tools, documentation platforms).
• Skill in complex contract negotiations and administration.
• Skill in developing requests for proposals (RFP), statements of work (SOW) and invitation for bids (IFB).

Nice To Haves

• A combination of training, experience or education in Business Analysis, Technology, Procurement Coordination, and Contract Administration or related field is desired.
• Experience managing vendor relationships or service‑level performance tracking.
• Experience with VITA procurement processes, statewide contracts, Intelligent Transportation Systems (ITS), or public‑sector technology contracting.
• Experience with public‑sector budgeting, invoice validation, or financial tracking for technology programs.
• Experience working within Traffic Operations Centers, transportation agencies, or public‑sector operational environments.
• Familiarity with ATMS platforms, ITS devices, field controllers, communications networks, and other Traffic Operations technologies.
• NIGP‑CPP or CPPO/CPPB (National Institute of Governmental Purchasing).
• Project Management Professional (PMP – PMI), Virginia Contracting Officer (VCO), or Virginia Contracting Associate (VCA).
• Skill in developing reports, dashboards, or performance metrics to support operational planning.

Responsibilities

• Manage the full lifecycle of technology-related contracts, from initial scoping and procurement coordination through monitoring, renewal, and closeout.
• Assist in preparing scopes of work, ensuring deliverables are clearly defined, tracking contractor performance, and supporting project managers with contract oversight.
• Ensure compliance with VITA and VDOT procurement requirements, maintains accurate contract documentation, and ensures contract scopes align with available resources and operational priorities.
• Maintain effective working relationships with contractors and VDOT partners to ensure reliable delivery of services that support Traffic Operations, including monitoring contractor performance, documenting and resolving contractual compliance issues, coordinating communication between vendors and internal stakeholders and ensuring that contracted services meet operational expectations.
• Ensure contractors understand VDOT’s priorities and deliver solutions that support safe, efficient, and dependable operations.
• Contribute to financial planning and oversight for technology contracts, including assisting with tracking expenditures, processing invoices, and supporting financial forecasting for budget year planning.
• Ensure financial activities comply with VDOT and VITA requirements, monitor statewide contract pricing, and prepare contract financial summaries for leadership and budget development partners.
• Ensure financial information is accurate, timely, and aligned with program needs.
• Supports long-term planning for Traffic Operations technology by evaluating opportunities to streamline contracting processes and ensure scopes and procurement strategies align with organizational goals.
• Contribute to technology roadmaps and advancement initiatives by providing insight from contract administration, procurement trends, and business analysis.
• Ensure that technology decisions support Traffic Operations’ mission, improve operational efficiency, and align with contracting and procurement laws and regulations.
• Technology Business Analysis

Benefits

• VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct.
• VDOT utilizes a market based pay program, which has been approved by DHRM.
• In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
• Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
• Equal Opportunity Employer.
• Please be aware all VDOT positions require pre-employment screenings. These screenings may include the following: Fingerprint based Criminal History Background Check, DMV Record Check, Work History Verification, References, Pre-employment physical, Drug screen