OPERATIONS ANALYST I - 41500145
About The Position
The Florida Gaming Control Commission’s Division of Pari-Mutuel Wagering is hiring an Operations Analyst I to support occupational licensing for gaming activities regulated by the Commission. The Commission regulates legal gaming, including pari-mutuel wagering, cardrooms, slot machine facilities, gaming compacts, and other gambling activities authorized by state law, and enforces Florida gaming laws. The position reviews and processes occupational license applications, helps determine applicant eligibility, responds to questions from applicants, the public, and field staff, and supports the handling and indexing of licensing documents. The role requires general office and computer skills, an aptitude for learning about gaming operations, and the ability to work collaboratively and independently. Applicants must be employed by a State of Florida government agency to be considered.
Requirements
- Must be employed with a State of Florida state government agency to be considered.
- Three years of administrative or clerical experience in an office setting; or an associate’s degree from an accredited college or university and one year of administrative or clerical experience in an office setting.
- Computer skills to use Microsoft Word, Outlook, Excel, and internet browser software, and competency operating standard desktop computers, printers, and optical scanners.
- Aptitude to develop, absorb, and retain general knowledge of gaming operations.
- Knowledge of general office methods and procedures, filing, telephone techniques, and office equipment.
- Knowledge of English usage, spelling, grammar, and punctuation.
- Ability to work in a team environment, with a strong work ethic and self-motivation to work independently.
- Must complete a Level 2 background screening, including fingerprinting, as a condition of employment.
Nice To Haves
- Experience processing occupational license applications.
- Experience scanning and indexing electronic documents into workflow queues.
- Fluency in both English and Spanish.
- Experience with Versa Regulation and OnBase.
Responsibilities
- Review and process occupational license applications related to gaming activities regulated by the Commission.
- Take appropriate action in the licensing database to facilitate license issuance for eligible applicants.
- Identify deficient applications and notify applicants of errors or omissions within 30 days.
- Create checklists to ensure application requirements have been met.
- Retrieve criminal history reports from the FDLE website, match them with applications, and determine whether additional documentation is required.
- Answer public inquiries about pari-mutuel, cardroom, and slot machine occupational licensing laws, rules, policies, and procedures.
- Respond to customer inquiries by email, telephone, OnBase Escalation, and the Smart Sheet Correspondence process.
- Assist with scanning fingerprint cards for electronic submission to FDLE and retrieving fingerprint results as needed.
- Assist with scanning and indexing documents into OnBase, the Commission’s imaging system.
- Answer questions from field staff and the public about pari-mutuel, cardroom, and slot machine occupational licensing laws, rules, policies, and procedures.
- Perform special projects and other duties assigned by the Licensing Administrator or Chief of Operations.
Benefits
- Low-premium health, dental, vision, life, and supplemental coverage options.
- Paid personal time, including annual leave, sick leave, nine paid holidays, and one personal holiday.
- Paid administrative leave for mentoring, volunteering, voting, and other activities.
- Adoption benefits and paid or unpaid leave options for family and medical responsibilities.
- Retirement plans with employer contributions.
- Deferred compensation plans.
- Free basic life insurance, with additional coverage options for employees and their families.
- Flexible Spending Accounts.
- Tuition waivers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
