Operations Analyst I

Palmetto GBA•Columbia, SC

2d•Onsite

About The Position

Under general supervision, the Operations Analyst I analyzes proposed policies, procedures, forms, and reports and recommends operational improvements through standardization, simplification, discontinuance, or other methods. The role recommends new systems and procedures and reviews organizational functions and structure to identify overlapping or duplicated work. It may also provide security administration for applications supported by the area when an appropriate written and approved request is received. The position evaluates existing processes, monitors performance reports and metrics, and provides analyses for projects and individual performance. It assists with implementing and maintaining systems or processes, including testing, and may communicate implementation purpose, scope, and status to management. The analyst develops and maintains written procedures, may turn automated procedures into end-user training materials, conducts workflow and process audits, researches errors and performance measures, and trains new and existing employees as workflows change. The role generates data and reports, maintains databases and area reports, and quality-checks records by researching and testing processes and methods. It stays in close contact with management regarding issues and projects, completes special projects, reports trends or changes in statistical reports, and may act as a liaison between the department and internal or external groups. This is a full-time, 40-hour-per-week position with a Monday–Friday schedule in a typical office environment. The employee works an eight-hour shift between 7:30 a.m. and 6:00 p.m. The role targets candidates located in South Carolina, Georgia, or North Carolina. It is not eligible for sponsorship now or in the future.

Requirements

Bachelor's degree; accepted equivalencies are four years of job-related work experience, or an associate degree plus two years of job-related work experience.
At least two years of data analysis or related operations experience.
Knowledge of Microsoft Office.
Strong communication, project management, and organizational skills.
Understanding of acceptable internal standards and methodologies.
Strong analytical skills.
Ability to identify problems and recommend solutions.
Ability to support development and implementation of process improvements.

Nice To Haves

Reporting skills.
Experience conducting claims research.
Proficiency in Microsoft Excel.
One year of healthcare or insurance data analysis experience.
One year of Medicare or Medicaid experience.

Responsibilities

Analyze proposed policies, procedures, forms, and reports and recommend operational improvements.
Recommend new systems or procedures and review organizational functions and structure to identify overlapping or duplicated work.
Evaluate existing procedures and processes and monitor reports to assess performance against key measures.
Provide reports and analyses of internal performance metrics for projects and individual performance.
Assist with implementation and maintenance of systems or processes, including testing, and may communicate implementation purpose, scope, and status to management.
Develop and maintain written procedures in accordance with departmental and organizational standards.
Document and streamline automated procedures into end-user training materials when needed.
Conduct workflow and process audits; work with staff and managers to research and document errors, progress, performance, and efficiency metrics.
Train new employees and provide ongoing training as workflow efficiencies are revised.
Generate data, prepare reports, maintain databases and area reports, and request reports on specific statistics to analyze trends.
Quality-check records that affect report accuracy by researching and testing processes and methods.
Keep management updated on issues and projects, complete special projects, and communicate trends or changes in statistical reports.
Serve as a liaison between the department and other internal or external groups when needed.
May provide application security administration after receiving an appropriate written and approved request.