Program Operations Analyst I

Segra•Kansas City, MO

14h•Hybrid

About The Position

Segra is seeking a full-time Program Operations Analyst I to coordinate operational aspects of the Network Engineering Program Management Office in support of key Engineering initiatives. The role combines technical and business skills, including a fundamental understanding of project management and business processes and working knowledge of internal systems and tools. It provides operational and administrative support to Project Manager and Program Manager roles within the office. The analyst independently reviews and approves Engineering and Market Operations project requests within defined authority limits, using discretion in prioritization and issue resolution, and develops reports for department leaders. The position does not have external customer-facing, contract negotiation, or billing/reimbursement authority; those responsibilities remain with the Project Manager family. The position is hybrid, requiring at least three days in the office and allowing remote work two days each week. The salary range is $20.21–$25.25 per hour.

Requirements

At least one year of experience pertaining to the telecommunications industry is desired.
At least one year of experience in workflow management or similar enterprise tools and processes is desired.
Knowledge of MS Office is required.
Proficiency in Microsoft Excel, PowerPoint, and Word.
An associate or bachelor’s degree, or an equivalent combination of relevant education and experience.
Clear, informative, persuasive, and collaborative verbal and written communication skills.
Ability to work independently and effectively in a fast-paced environment.
Honesty, integrity, and courtesy in all interactions.
Strong work ethic in supporting customer needs and responding promptly and consistently.

Responsibilities

Coordinate operational aspects of the Network Engineering Program Management Office in support of key Engineering initiatives.
Provide operational and administrative support to Project Manager and Program Manager roles.
Independently review and approve Engineering and Market Operations project requests within defined authority limits.
Exercise discretion in prioritization and issue resolution.
Develop reports for leaders in the Engineering and Market Operations departments.