Program Operations Analyst I

Segra•Charlottesville, VA

2d•$20 - $25•Hybrid

About The Position

Segra is seeking a Program Operations Analyst I to coordinate operational aspects of the Network Engineering Program Management Office in support of key Engineering initiatives. The role combines technical and business skills, including a fundamental understanding of project management and business processes and working knowledge of internal systems and tools. It provides operational and administrative support to Project Manager and Program Manager roles within the office. The analyst independently reviews and approves Engineering and Market Operations project requests within defined authority limits, exercises discretion in prioritization and issue resolution, and develops reports for leaders in those departments. The position does not include external customer-facing, contract negotiation, or billing/reimbursement authority; those responsibilities remain with the Project Manager family. This is a hybrid role requiring at least three days in the office and allowing remote work two days each week. Segra describes its business as owning and operating fiber-optic infrastructure and providing connectivity, cybersecurity, voice, cloud, and colocation solutions.

Requirements

At least 1 year of experience pertaining to the telecommunications industry is desired.
At least 1 year of experience in workflow management or similar enterprise tools and processes is desired.
Knowledge of MS Office is required.
Proficiency in Microsoft Excel, PowerPoint, and Word.
An associate or bachelor's degree, or an equivalent combination of relevant education and experience.
Clear, informative, persuasive, and collaborative verbal and written communication skills.
Ability to work independently and effectively in a fast-paced environment.
Honesty, integrity, and courtesy in all interactions.
Strong work ethic in supporting customer needs and responding promptly and consistently.
Fundamental understanding of project management and business processes, and working knowledge of internal systems and tools.

Responsibilities

Coordinate operational aspects of the Network Engineering Program Management Office in support of Engineering initiatives.
Provide operational and administrative support to Project Manager and Program Manager roles.
Review and approve Engineering and Market Operations project requests within defined authority limits.
Exercise discretion in prioritization and issue resolution.
Develop reports for leaders in Engineering and Market Operations.