Fraud Operations Analyst I
About The Position
The Fraud Operations Analyst I supports monitoring customer financial accounts against fraud prevention strategies and addresses fraud concerns reported by clients and associates. Working under direct supervision, the role performs first-level reviews and investigations to mitigate fraud threats, and escalates suspicious activity that may pose risk to the financial institution or its customers. The position requires a daytime local-time shift that is not a closing shift. The listed base pay range is $28.46 to $31.01 per hour; actual base salary may vary based on relevant experience, time in role, internal peer salaries, prior performance, business sector, and geographic location. Depending on the role, total compensation may also include participation in an incentive program linked to performance.
Requirements
- No prior work experience is required.
- A university degree is preferred.
- Ability to interpret data and assess reasonability.
- Analytical skills and ability to solve complex problems and execute solutions.
Nice To Haves
- Operations and/or phone center experience.
- Working knowledge of fraud industry practices.
Responsibilities
- Answer inbound calls from customers or associates reporting potential fraudulent activity on their accounts.
- Document investigation and mitigation actions.
- Research customer claims and gather evidence regarding potential fraud activity.
- Provide feedback on controls to help improve their effectiveness.
- Work with customers to verify account activity.
- Escalate suspicious activity that may pose risk to the financial institution or customers.
Benefits
- Comprehensive Total Rewards package.
- Superior retirement program.
- Health, wellness, and work-life offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
