Fraud Operations Analyst

Mountain America Credit Union•Sandy, UT

2d•Hybrid

About The Position

The Fraud Operations Analyst supports early detection and resolution of suspicious activity across multiple transaction types to protect members from fraud and financial loss. The analyst uses fraud detection systems to identify suspicious activity, secure accounts, and respond to fraud-related inquiries. This role works in a fast-paced environment, collaborates with internal teams, and escalates cases as needed. It emphasizes accuracy, empathy for members, and fraud prevention while developing skills for potential advancement in fraud operations. The position is hybrid at Mountain America Center, 9800 South Monroe Street, Sandy, Utah. The schedule is 10:30 a.m.–7:30 p.m., Monday through Friday, with rotating Saturdays. The role has no supervisory responsibilities and operates in a typical office environment with moderate noise.

Requirements

High school diploma or equivalent and at least 2 years of fraud experience, or 3 years of experience in banking, financial services, or a related industry.
Candidates without direct professional fraud or financial-services experience may qualify with a bachelor’s degree in Cybersecurity, Information Systems, Computer Science, Data Analytics, Finance, or a related technical field, along with relevant projects, internships, or certifications.
Proficiency with Windows OS, internet browsers, email platforms, and intermediate-level Microsoft Word and Excel.
Familiarity with fraud case-management systems and secure communication protocols.
Understanding of internet security and digital identity verification tools.
Ability to read and interpret procedures, alerts, and fraud indicators.
Strong verbal and written communication skills for member interactions and documentation, and ability to present findings and recommendations clearly to internal teams.
Expertise in fraud detection, risk assessment, or analytics through professional experience or hands-on involvement with industry-standard platforms and tools.
Proficiency in banking and financial-services processes, including industry regulations, compliance requirements, and operational workflows.
Technical skills in cybersecurity, information systems, computer science, data analytics, or finance, including the ability to analyze complex datasets for fraudulent patterns or risks.
High attention to detail and accuracy; urgency and accountability; willingness to learn and adapt to new fraud trends and technologies; empathy and professionalism when supporting members; and critical thinking and problem-solving skills in high-pressure situations.
Ability to use hands to handle or feel occasionally; stand, walk, sit, talk, and hear consistently; and meet the stated vision requirements.
Frequently lift up to 10 pounds and occasionally lift up to 25 pounds.

Nice To Haves

Relevant technical certifications or academic achievements in cybersecurity, data analytics, or fraud prevention are desired.
Relevant projects, internships, or certifications for candidates qualifying through a related bachelor’s degree.

Responsibilities

Monitor and analyze alerts across multiple fraud detection platforms to identify suspicious activity across transaction types.
Restrict accounts, block transactions, and initiate member contact when fraud is suspected.
Review affected accounts and adjust restrictions based on alert activity.
Respond to fraud-related inquiries from branches, service teams, and members, providing guidance and resolution support.
Educate members about fraud tactics, digital hygiene, and account-protection practices.
Respond to inbound calls and provide clear, empathetic support for fraud-related concerns.
Troubleshoot blocked transactions caused by fraud rules and ensure timely resolution.
Maintain accurate records of fraud activities, alert outcomes, and member interactions.
Assist with reports on fraud incidents and resolution outcomes for internal tracking and compliance.
Collaborate with Fraud Data Analysts to communicate findings, trends, and anomalies in card fraud activity.
Share insights and feedback to improve fraud detection strategies and alert-system performance.
Comply with applicable regulations, including the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, and Regulation Z, as well as other regulations relevant to fraud operations.
Participate in team huddles, training, and continuous learning about emerging fraud tactics.
Uphold Mountain America’s mission, vision, and values through responsive, member-focused fraud support and resolution.
Perform other duties as assigned.