Fraud Operations Analyst I

TIAA • Frisco, TX

1d • Onsite

About The Position

The Fraud Operations Analyst I supports monitoring customer financial accounts against fraud prevention strategies and helps address fraud concerns reported by clients and associates. Working under direct supervision, the analyst performs first-level reviews and investigations to mitigate fraud threats, and escalates suspicious activity that may pose risk to the financial institution or its customers. The role requires a daytime, non-closing shift based on local time.

Requirements

• No prior work experience is required.
• University degree preferred.
• Ability to interpret data and assess reasonability.
• Analytical skills and the ability to solve complex problems and execute solutions.

Nice To Haves

• Operations and/or phone center experience.
• Working knowledge of fraud industry practices.

Responsibilities

• Answer inbound calls from customers or associates reporting potential fraudulent activity on their accounts.
• Document investigation and mitigation actions.
• Research customer claims and gather evidence regarding potential fraud activity.
• Provide feedback on controls to help continually improve their effectiveness.
• Work with customers to verify account activity.
• Escalate suspicious activity that may pose risk to the financial institution or customers.

Benefits

• Comprehensive benefits and Total Rewards package.
• Superior retirement program.
• Competitive health, wellness, and work-life offerings.
• Potential participation in an incentive program linked to performance, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level