Fraud Operations Analyst

Forward Financing•Salt Lake City, UT

9d•$81,000 - $102,000•Remote

About The Position

The Fraud Operations Analyst is the front line of Forward Financing’s fraud defense, protecting the business and its customers while supporting a low-friction experience for legitimate applicants and customers. The analyst investigates applications and accounts, makes timely, sound, and well-documented decisions, and identifies patterns in fraud activity. Most working time is spent reviewing fraud cases flagged by automated rules or escalated manually, with additional time devoted to default reviews and ad hoc analytical and process-improvement projects. The role uses a range of data sources, including fraud investigation tools, digital risk, credit bureau data, bank transactions, unconventional data sources, and on-us performance data to evaluate risk for new and repeat customers. It addresses both first-party and third-party fraud and works closely with underwriting and other cross-functional teams. The schedule is 11 AM–8 PM Eastern Time (9 AM–6 PM Mountain Time). This is a remote-first position, with employees welcome to work from the company’s office locations. Forward Financing offers professional development, training and mentorship, opportunities to apply data-driven ideas and present business cases to cross-functional leadership, and a collaborative team environment. Target compensation is an annual salary of $81,000–$102,000, plus a targeted annual bonus of 10%. The total rewards package includes medical, dental and vision coverage, commuter benefits, flexible time off, paid parental leave, a 401(k) match for U.S. employees, wellness reimbursement, volunteering days, an annual professional development budget, and a charitable donation match.

Requirements

At least 3 years of experience in underwriting, credit risk, or fraud in consumer or business lending.
Highly analytical mindset and enjoyment of solving complex business problems.
Ability and enthusiasm to expand technical and domain expertise in fraud and credit risk management, and to work with data and analytical tools such as SQL and decision trees; training is provided.
Hands-on approach and ability to prioritize and multitask deliverables effectively.
Excellent written and storytelling skills, and confidence collaborating across diverse departments.
Ability to work 11 AM–8 PM Eastern Time (9 AM–6 PM Mountain Time).

Responsibilities

Investigate applications and accounts, making timely, well-documented decisions that balance fraud prevention with a low-friction applicant and customer experience.
Review fraud disputes and defaults, and assess ISO risk to identify emerging fraud patterns.
Propose policies, process changes, and guardrails to address gaps and vulnerabilities in fraud and credit risk defenses.
Complete ad hoc analytical and process-improvement projects addressing new business problems.
Analyze raw data to assess fraud trends and pipeline performance, with opportunities to learn and apply SQL.
Use AI tools to accelerate investigations, analysis, and documentation, and identify innovative applications of AI to fraud operations.
Collaborate with underwriting, sales, operations, analytics, portfolio strategy, customer experience, legal, and compliance.