Fraud Analyst

TEKsystems • Austin, TX

6d • $20 - $20 • Remote

About The Position

The Fraud Analyst joins an operations team that uses data analysis, internal and open-source tools, and investigative work to combat payments fraud and protect Meta users and business partners. The role supports the team by working directly with end users to resolve live tickets. This is a contract position based out of Austin, Texas, and is fully remote.

Requirements

• A bachelor's degree or equivalent work experience; listed example fields include Computer Science, Information Systems, Intelligence Studies, Cybersecurity, Mathematics, Statistics, Business Administration, Criminal Justice, or Accounting.
• At least 3 years of work experience in online fraud investigations, trust and safety, and/or cybersecurity.
• Experience in data review and/or machine-learning labeling.
• Ability to manipulate raw datasets in Excel and interpret charts, graphs, and other analytical visualizations.
• Experience mitigating time-sensitive escalations.

Nice To Haves

• Critical-thinking ability and strong presentation, documentation, and organizational skills.
• Ability to work with a team spanning multiple locations and time zones.
• Ability to work in a fast-paced, dynamic environment, adapt to changes, and prioritize competing requests.
• At least 2 years of work experience performing open-ended analysis and developing practical business insights and recommendations.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and/or Google Suite.

Responsibilities

• Become an expert in the adversarial ecosystem affecting payment products and stay current on product fraud trends.
• Analyze large datasets to identify signals and patterns correlated with fraud and abuse.
• Use in-house tools to label images, signals, and payments according to existing protocols.
• Make informed decisions on difficult cases and provide feedback to improve the specificity of review protocols.
• Identify emerging fraud trends and adversarial behaviors, and collaborate with the business process team to improve fraud detection capabilities.
• Partner with team members to improve processes and tools for the team's labeling interface.
• Work directly with end users to resolve live tickets.

Benefits

• Medical, dental, and vision benefits, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, subject to eligibility.
• Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off/leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Career Level: Mid Level