IT Operations Analyst

MidSouth Community Federal Credit Union • Macon, GA

21h • Onsite

About The Position

MidSouth Community Federal Credit Union is seeking a technically curious and solution-oriented IT Operations Analyst to join its Information Technology team in Macon, Georgia. The position supports and enhances the Credit Union’s core banking ecosystem and works closely with the IT Operations Administrator. Its focus includes developing automation solutions, improving business processes, supporting system integrations, and maximizing the capabilities of the Symitar Episys core processing system. The role combines operational and technical support with developing and implementing solutions that improve efficiency, reduce manual processes, and support strategic objectives.

The position is full-time and typically works 40 hours per week. Occasional after-hours support may be required for system maintenance, nightly processing, implementations, or issue resolution. Starting compensation and responsibilities may be aligned with the selected candidate’s qualifications, experience, and demonstrated technical capabilities.

Requirements

• Two to five years of related experience in information technology, systems administration, automation, programming, business systems analysis, financial institution technology, or a similar field is preferred.
• An associate degree in Information Technology, Computer Science, Management Information Systems, or a related field; or specialized certifications, technical training programs, or equivalent practical experience.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Interest or experience in programming, scripting, workflow automation, or systems development.
• Ability to learn and support the Symitar Episys core banking platform and related applications.
• Strong communication skills, including the ability to explain technical concepts to technical and non-technical users.
• Experience working with spreadsheets, databases, and technology systems.
• Ability to manage multiple priorities, projects, and deadlines.
• Desire to continuously learn, improve processes, and build technical expertise.

Nice To Haves

• Experience with SQL, APIs, PowerOn, programming languages, or automation tools.

Responsibilities

• Develop, modify, test, troubleshoot, and implement PowerOn programs, scripts, forms, batch jobs, and automated workflows.
• Partner with departments across the organization to identify process improvements and technology-driven solutions.
• Gather business requirements and translate them into technical specifications.
• Support system upgrades, implementations, integrations, and third-party vendor projects.
• Monitor daily and nightly processing, file transfers, and scheduled jobs to ensure successful completion.
• Assist with information security practices, user access administration, and technology-related controls.
• Provide technical support for hardware, software, applications, and connectivity issues as needed.
• Maintain documentation, procedures, and project records to support operational stability and knowledge sharing.
• Perform other duties as deemed necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree