IT Operations Analyst

Stefanini Group•Owensboro, KY

6d•Onsite

About The Position

Stefanini Group is seeking an IT Operations Analyst to support complex manufacturing and laboratory IT environments for a globally recognized company. This is a third-shift role, Monday through Friday, from 10 PM to 7 AM. The analyst will independently support system deployments, troubleshoot critical production issues, and serve as a technical partner to Operations, Quality, Engineering, laboratory, and OT teams. The role facilitates IT services and solutions for factory-based systems, including Manufacturing, Quality, Warehouse Management, Open+, and logistics supply chain systems. It supports the implementation and localization of global systems and digital initiatives, gathers and formalizes business requirements and technical scope, and provides ongoing maintenance and operational support. The position also supports mission-critical manufacturing and lab systems, system changes and upgrades, incident response, root-cause analysis, validation, and business continuity. For laboratory and regulated systems, the analyst collaborates with vendors and internal stakeholders on qualification under GxP guidelines; prepares, reviews, and maintains IQ, OQ, and PQ documentation; tracks configuration changes; and supports periodic validation and requalification. The analyst is the primary IT liaison for lab-based systems, helping ensure integration with global platforms while meeting local operational and compliance needs. The position provides hands-on support across IT/OT systems and layers, including applications, databases, interfaces, middleware, infrastructure, equipment interfaces, historian systems, and shop-floor applications. It uses SQL for operational reporting, incident investigation, data validation, and root-cause analysis, and works with network and infrastructure teams to resolve connectivity issues while following site security and compliance standards.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent experience.
At least 7 years of progressive experience in IT operations, application support, or solution delivery within manufacturing or regulated industrial environments.
Experience in multinational or global organizations supporting site-level deployment of global systems.
Strong background in GMP, GAMP, and Computer System Validation (CSV).
Hands-on experience supporting MES/LES platforms in production, quality, and warehouse environments.
Strong SAP experience (ECC and/or S/4HANA) supporting manufacturing, supply chain, or quality processes.
Deep understanding of manufacturing execution, materials management, and supply chain workflows.
Advanced troubleshooting skills across application, database, and interface layers.
Strong SQL skills for data analysis, incident investigation, and validation support.
Experience with system integrations, data flows, and change control in validated environments.
Experience with IT resiliency, disaster recovery, and business continuity for mission-critical systems.
Working knowledge of network and connectivity concepts, including firewall rules, ports and protocols, and network segmentation between IT and OT zones.

Responsibilities

Analyze business requirements and translate them into technical specifications; design, build, deploy, maintain, and support IT solutions and services.
Facilitate IT services and solutions for factory-based systems, including Manufacturing, Quality, Warehouse Management, Open+, and logistics supply chain systems.
Participate in implementing new systems and digital initiatives in Manufacturing and Supply Chain.
Collect business requirements for process and technical changes, and formalize the scope and deliverables for technical processes and changes.
Deploy and localize global IT system solutions.
Execute Digital Pillar activities aligned with Operations' zero-loss journey and boot performance through digital capabilities.
Maintain and support local and global IT system solutions; troubleshoot day-to-day issues.
Follow relevant policies, procedures, and standards to ensure solution and service quality and compliance.
Collaborate with equipment vendors and internal stakeholders to qualify laboratory instruments and systems according to GxP guidelines.
Prepare, review, and maintain IQ, OQ, and PQ documentation for IT systems.
Track and document configuration changes to laboratory equipment and associated software for traceability and compliance.
Coordinate and execute IT resiliency and disaster recovery procedures for IT systems to support business continuity and data integrity.
Support periodic validation and requalification of laboratory IT systems under GxP and regulatory standards.
Serve as the primary IT liaison for lab-based systems, supporting integration with global IT platforms and local compliance and operational needs.
Monitor and respond to laboratory IT incidents, ensuring timely resolution and appropriate escalation.
Provide operational support for mission-critical production and laboratory systems; triage incidents, investigate root causes, and implement corrective actions to minimize production impact.
Execute validation activities under established CSV and GxP frameworks.
Implement approved system changes using established change-management and validation procedures.
Support system upgrades, patches, and enhancements in coordination with global IT teams.
Write and execute SQL statements for operational reporting, incident investigation, data validation, and root-cause analysis; troubleshoot query performance, data integrity, and interface-related data issues.
Provide hands-on support for OT systems, including MES/LES, equipment interfaces, historian systems, and shop-floor applications.
Troubleshoot across application, database, interface, middleware, infrastructure, and network layers, including issues at the IT/OT boundary.
Support OT and manufacturing teams with real-time troubleshooting of system behavior, data-flow disruptions, and integration issues affecting production and quality.
Collaborate with network and infrastructure teams to diagnose and resolve connectivity issues affecting manufacturing, laboratory, and OT systems while following site security and compliance standards.