IT Operations Analyst

Stefanini Group•Owensboro, KY

6d•Onsite

About The Position

Stefanini Group is seeking an IT Operations Analyst for a globally recognized company. This role supports complex manufacturing and laboratory IT environments and requires a strong technical foundation and the ability to independently lead system deployments, troubleshoot critical production issues, and partner with Operations, Quality, and Engineering teams. The position is a third-shift role, Monday through Friday, from 10 PM to 7 AM. The analyst facilitates IT services and solutions for factory-based systems, including Manufacturing, Quality, Warehouse Management, Open+, and logistics and supply chain systems. The role participates in implementing new systems and digital initiatives, gathers and formalizes business requirements and deliverables, deploys and localizes global solutions, and provides ongoing maintenance and support. It also supports digital initiatives aligned with Operations’ zero-loss journey and performance goals. The position provides operational support for mission-critical production and laboratory systems, including incident triage, root-cause analysis, corrective actions, system changes, upgrades, patches, and enhancements. It includes hands-on support for Operational Technology (OT) systems such as MES/LES, equipment interfaces, historian systems, and shop-floor applications, as well as troubleshooting across application, database, interface, middleware, infrastructure, and network layers. For laboratory systems, the analyst collaborates with vendors and internal stakeholders to qualify instruments and systems in accordance with GxP guidelines; prepares and maintains IQ, OQ, and PQ documentation; tracks configuration changes; supports periodic validation and requalification; and coordinates IT resiliency and disaster recovery procedures. The analyst serves as the primary IT liaison for lab-based systems, monitors and responds to incidents, and ensures systems integrate with global platforms while meeting local compliance and operational needs. The role follows applicable policies, procedures, quality requirements, and compliance standards.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent experience.
At least 7 years of progressive experience in IT operations, application support, or solution delivery in manufacturing or regulated industrial environments.
Experience working in multinational or global organizations supporting site-level deployment of global systems.
Strong background in GMP, GAMP, and Computer System Validation (CSV).
Hands-on experience supporting MES/LES platforms in production, quality, and warehouse environments.
Strong SAP experience (ECC and/or S/4HANA) supporting manufacturing, supply chain, or quality processes.
Deep understanding of manufacturing execution, materials management, and supply chain workflows.
Advanced troubleshooting skills across application, database, and interface layers.
Strong SQL skills for data analysis, incident investigation, and validation support.
Experience with system integrations, data flows, and change control in validated environments.
Experience with IT resiliency, disaster recovery, and business continuity for mission-critical systems.
Working knowledge of network connectivity concepts, including firewall rules, ports and protocols, and network segmentation between IT and OT zones.
Ability to support IT/OT systems in regulated manufacturing and laboratory environments and collaborate with operations, quality, engineering, OT, network, infrastructure, and vendor stakeholders.

Responsibilities

Analyze business requirements and translate them into technical specifications; design, build, deploy, maintain, and support IT solutions and services.
Facilitate IT services and solutions for factory-based Manufacturing, Quality, Warehouse Management, Open+, and logistics and supply chain systems.
Participate in implementing new systems and digital initiatives in Manufacturing and Supply Chain.
Gather business requirements for process and technical changes and formalize scope and deliverables.
Deploy and localize global IT system solutions.
Execute Digital Pillar activities aligned with Operations’ zero-loss journey and performance goals.
Maintain and support local and global IT system solutions and troubleshoot day-to-day issues.
Follow relevant policies, procedures, and standards to ensure solution and service quality and compliance.
Collaborate with equipment vendors and internal stakeholders to qualify laboratory instruments and systems under GxP guidelines.
Prepare, review, and maintain Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) documentation for IT systems.
Track and document configuration changes to laboratory equipment and associated software.
Coordinate and execute IT resiliency and disaster recovery procedures for IT systems to support business continuity and data integrity.
Support periodic validation and requalification of laboratory IT systems in accordance with GxP and regulatory standards.
Serve as the primary IT liaison for laboratory systems, ensuring integration with global IT platforms while meeting local compliance and operational needs.
Monitor and respond to laboratory IT incidents, resolving or escalating them as appropriate.
Provide operational support for mission-critical production and laboratory systems; perform incident triage, root-cause analysis, and corrective actions to minimize production impact.
Execute validation activities under established CSV and GxP frameworks.
Implement approved system changes according to change-management and validation procedures.
Support system upgrades, patches, and enhancements in coordination with global IT teams.
Write and execute SQL statements for operational reporting, incident investigation, data validation, and root-cause analysis; troubleshoot query performance, data integrity, and interface-related data issues.
Provide hands-on support for manufacturing and laboratory OT systems, including MES/LES, equipment interfaces, historian systems, and shop-floor applications.
Understand and troubleshoot system architecture across application, database, interface, middleware, infrastructure, and network layers.
Support OT teams during production-impacting events and assist with real-time troubleshooting of system behavior, data-flow disruptions, and integration issues affecting production and quality.
Apply working knowledge of firewall rules, ports and protocols, and network segmentation between IT and OT zones; collaborate with network and infrastructure teams to resolve connectivity issues while following site security and compliance standards.