Custody Operations Analyst

U.S. Bank • Milwaukee, WI

1d • $60,435 - $71,100

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Requirements

• Two or more years of related operational or professional experience.

Nice To Haves

• Bachelor’s degree, preferred.
• Basic-to-intermediate Microsoft Excel skills, including the ability to work within existing spreadsheets, understand spreadsheet structure, manipulate data, and create formulas when needed.
• Knowledge of, or the ability to quickly learn, custody operational functions, systems, procedures, products, and services.
• Experience researching discrepancies, resolving exceptions, or supporting transaction- and account-based operational processes.
• Strong analytical, numerical, problem-solving, decision-making, and organizational skills.
• Ability to recognize trends and maintain accuracy when working with numerical information.
• Ability to prioritize competing responsibilities, manage multiple processes, and meet established deadlines and service-level commitments.
• Strong technical aptitude and ability to navigate multiple business applications, email systems, and request-management tools.
• Professional verbal and written communication skills.
• Strong interpersonal and internal customer-service skills.
• Banking or financial-services experience is helpful but not required. Candidates from other industries will be considered when they demonstrate relevant analytical, technical, numerical, and operational experience.

Responsibilities

• Monitor custody accounts and statement activity to help ensure statements are produced accurately and released according to established requirements.
• Research, analyze, and resolve statement exceptions and account discrepancies.
• Complete statement releases and process requests involving backdated transactions.
• Perform master trust evaluations, including reviewing account activity, categorizing transactions, and posting activity into the appropriate master trust structure.
• Manage Business Process Management (BPM) requests and other operational or request-management activities.
• Provide technical, process, and troubleshooting support for assigned accounts, products, systems, and procedures.
• Respond to inquiries from internal business-line partners and explain statement-related activity or issues when needed.
• Manage multiple operational processes and service-level commitments simultaneously.
• Identify operational risks, support established controls, and recommend opportunities to improve process efficiency.
• Apply independent judgment and decision-making when researching and resolving operational issues.
• Maintain accurate and timely completion of daily processing activities.
• Contribute to department initiatives and process improvements within the analyst’s area of expertise.
• Provide professional, responsive service to internal partners and, when necessary, help support client-related discussions.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree