Associate Analyst, Custody Operations

Fidelity Investments•Westlake, TX

About The Position

The Associate Analyst in Custody Operations performs day-to-day operational activities supporting institutional custody, including maintaining accurate books and records, settling with counterparties, reviewing transactions for approval, reconciling systems, triaging issues, and reporting. The role also develops subject matter expertise in digital assets and works closely with Custody Operations teammates, peer teams, and business partners to understand client custody and operational needs and support client satisfaction. The position contributes operational expertise in trading and asset movement, provides input to cross-functional discussions, supports process improvements, and helps ensure policies and procedures are properly documented. The role includes identifying risk-mitigation opportunities and working with the Operations team to address them. Working hours are four 10-hour rotational shifts, including nights, weekends, and holidays. The position reports to the Senior Manager of Operations.

Requirements

Proven ability to complete complex daily tasks, preferably in middle- or back-office operations, with strong attention to detail and efficient, accurate processing.
Proven experience analyzing operational workflows and writing policies and procedures.
Understanding of money movement, reconciliation, and settlement concepts.
Ability to recognize process inefficiencies and recommend improvement opportunities.
Passion and curiosity for digital asset technologies.
Strong verbal and written communication skills.
Ability to work well on teams and in fast-paced, cross-collaborative environments.
Ability to think analytically and deliver solutions to complex challenges.
Ability to anticipate questions, plan for contingencies, and find alternative solutions.
Ability to thrive in a dynamic, growing business.

Responsibilities

Provide daily operational support, including settlement, reconciliation, transaction review, issue triage, and reporting.
Maintain accurate books and records and settle with counterparties.
Review transactions for approval and reconcile various systems.
Provide operational expertise in trading and asset movement.
Participate in discussions with business partners, including Product, Risk, Compliance, Exchange Operations, and Customer Support, to support client needs and improve processes.
Process client requests accurately and promptly to provide exceptional service.
Promote client satisfaction, quality, and efficiency.
Deliver results efficiently using effective time-management skills.
Drive innovation through curiosity and a comprehensive understanding of business processes and challenges.
Work with internal and external business partners to ensure policies and procedures are properly written.
Identify risk-mitigation opportunities and work with the Operations team to address them.