Associate Analyst, Custody Operations

Fidelity•Westlake, TX

About The Position

The Associate Analyst in Custody Operations supports day-to-day institutional digital-asset custody activities, including maintaining accurate books and records, settling with counterparties, reviewing transactions for approval, reconciling systems, and developing subject matter expertise in digital assets. The role works closely with the Custody Operations team, peer teams, and business partners to understand client custody and operational needs and support client satisfaction. It reports to the Senior Manager of Operations. Fidelity Digital Assets is developing an enterprise-grade platform for storing, trading, and servicing digital assets such as Bitcoin and Ethereum. The team operates with an entrepreneurial culture and startup mindset, drawing on Fidelity’s experience, technology, and resources to connect traditional institutional investors with digital assets. The position uses a 4x10-hour rotational schedule that includes nights, weekends, and holidays. Fidelity is transitioning to a full-time onsite working model through a phased regional and role-based rollout; onsite expectations vary and may evolve. The posting does not specify the work location or a definitive onsite requirement for this role. Fidelity will not provide immigration sponsorship for this position.

Requirements

Proven ability to complete complex daily tasks, preferably in middle- or back-office operational roles, with strong attention to detail and efficient, accurate processing.
Proven experience analyzing operational workflows and writing policies and procedures.
Understanding of money movement, reconciliation, and settlement concepts.
Ability to recognize process inefficiencies and recommend improvement opportunities.
Passion and curiosity for digital-asset technologies.
Effective verbal and written communication skills.
Ability to work well on teams and in fast-paced, cross-collaborative environments.
Ability to think analytically and deliver solutions to complex challenges.
Ability to anticipate questions, plan for contingencies, and find alternative solutions.
Ability to manage detailed, task-oriented daily operational work while building for the future.
Ability to deliver results quickly and efficiently using effective time-management skills.

Responsibilities

Provide daily operational support, including settlement, reconciliation, transaction review, issue triage, and reporting.
Maintain accurate books and records and settle with counterparties.
Review transactions for approval and reconcile various systems.
Process client requests accurately and in a timely manner, providing exceptional client service.
Collaborate with teammates, peer teams, and business partners to understand and support client custody and operational needs.
Participate in discussions with business partners, including Product, Risk, Compliance, Exchange Operations, and Customer Support, to support client needs and improve processes.
Bring operational expertise in trading and asset movement to the business.
Work with internal and external business partners to ensure appropriate policies and procedures are written.
Identify areas for risk mitigation and work with the Operations team to address them.
Drive quality, efficiency, client satisfaction, and process innovation.
Share best practices and contribute to successful results across the team.