Fund Operations Associate, Custody

True Link Financial

About The Position

True Link is a profitable, mission-driven fintech company building financial solutions for people whose needs are unmet by traditional institutions, including people with disabilities, older adults, and people in recovery, as well as the families and professionals who support them. The Fund Operations Associate - Custody helps ensure reliable, secure, and thoughtful support for critical financial functions. The role owns the daily disbursement and payment processing pipeline for pooled trusts, including funding disbursements, processing ACH and NACHA files, inputting wires, and handling expedited payment requests. Work follows firm daily cutoffs and a layered review process, with accuracy and consistency prioritized. The associate collaborates across teams to keep operations running and help improve customers’ financial lives.

Requirements

1–2 years of experience in custody, trust, investment, banking, or payments operations, ideally within a financial services firm.
Strong attention to detail and organization, with the ability to manage and reconcile financial data accurately and efficiently.
Familiarity with ACH, wires, and check processing.
Strong analytical problem-solving skills and the ability to identify issues proactively and work toward effective solutions.
Understanding of fraud prevention and experience in environments emphasizing internal controls and compliance.
Comfort using multiple technology platforms and systems, including banking portals and Excel or Google Sheets.
Comfort running scripted or automated tools and checking their output.
Effective, clear, and professional communication with internal teams, external partners, and occasionally clients.
Deadline- and process-oriented, with the ability to adapt quickly to evolving priorities.
Self-motivated, takes ownership, and values contributing to a collaborative, mission-driven team.
Sound judgment when escalating and resolving problems independently.

Nice To Haves

NACHA file experience.
Intermediate proficiency in Excel or Google Sheets.

Responsibilities

Prepare and reconcile daily disbursement funding ahead of morning cutoffs.
Process daily payment files and wire transfers across multiple banking partners, and maintain accurate delivery statuses.
Handle expedited and exception requests, including same-day payments, stop payments, and redeposits, with clear tracking.
Review daily bank reconciliation summaries and resolve errored items.
Calculate and assess weekly fees for an assigned group of organizations.
Action stop payment and redeposit requests with banking partners and log them for tracking.
Resolve processing issues promptly, escalating to internal and external stakeholders when needed.
Partner with internal teams to keep daily operations on schedule.
Identify and recommend workflow improvements that increase efficiency and reduce risk.
Support ad-hoc projects across the team as needed.