Custody Operations Specialist
About The Position
The Custody Operations Specialist researches and monitors financial-account exceptions, including returned wires, funds awaiting proper placement, and account overdrafts. The role provides oversight and tracking of exceptions rather than primarily resolving or processing the underlying transactions directly. The specialist works with internal business partners to gather information, obtain status updates, and follow up regularly to help move issues toward resolution. When email communication is insufficient, the specialist may coordinate and lead calls with appropriate partners. The role supports account and asset-level maintenance for WMIS client accounts and products and involves working across multiple systems, platforms, and exception categories. The specialist manages competing responsibilities while meeting deadlines and Service Level Agreements, follows established procedures and operational requirements, and participates in cross-training across team functions. Established procedures are available to support the work.
Requirements
- Associate's degree or equivalent work experience.
- Two or more years of relevant experience.
- Ability to manage multiple assignments and meet established deadlines in a dynamic work environment.
- Clear written and verbal communication skills.
- Ability to communicate effectively with internal business partners and lead calls when appropriate.
- Proficiency navigating Microsoft Office applications and other software systems.
Nice To Haves
- Basic understanding of regulatory and accounting principles affecting Wealth Management & Investment Services business lines and clients.
- Research and analytical skills, including the ability to investigate financial-account exceptions and gather relevant information.
- Ability to quickly learn custody operations, systems, procedures, products, and services.
- Ability to work effectively across multiple systems and platforms.
- Intermediate Microsoft Excel skills; advanced proficiency is beneficial but not required.
- Demonstrated problem-solving, decision-making, and organizational skills.
Responsibilities
- Research and monitor financial-account exceptions, including returned wires, funds awaiting proper placement, and account overdrafts.
- Coordinate with internal business partners to obtain information and status updates on outstanding items.
- Track open exceptions and provide consistent follow-up through email and calls.
- Set up and lead calls when additional coordination is needed to move an issue toward resolution.
- Support account and asset-level maintenance for WMIS client accounts and products.
- Work across multiple systems, platforms, and exception categories.
- Manage multiple responsibilities concurrently while meeting established deadlines and Service Level Agreements.
- Follow established department policies, procedures, and operational requirements.
- Participate in cross-training across team functions.
Benefits
- Healthcare, including medical, dental, and vision coverage.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and an employer-funded retirement plan.
- Paid vacation from two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase.
- Pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
