Custody Operations Specialist

U.S. Bank•Saint Paul, MN

2d•$24 - $32•Hybrid

About The Position

The Custody Operations Specialist researches and monitors financial-account exceptions, including returned wires, funds awaiting proper placement, and account overdrafts. The role works with internal business partners to gather information, track outstanding items, and follow up regularly to move issues toward resolution. It provides oversight of exceptions rather than primarily resolving or processing the underlying transactions directly. The position involves working across multiple systems and platforms, managing varied exception types, and communicating with internal departments by email and phone. When email communication is insufficient to advance an issue, the specialist may coordinate and lead calls with appropriate business partners. The team offers cross-training across functions and provides established procedures to support the work. The role also supports account- and asset-level maintenance for WMIS client accounts and products, while meeting deadlines, Service Level Agreements, and operational requirements.

Requirements

Associate's degree or equivalent work experience.
Two or more years of relevant experience.
Research and analytical skills to investigate financial-account exceptions and gather relevant information.
Ability to quickly learn custody operations, systems, procedures, products, and services.
Ability to work effectively across multiple systems and platforms.
Ability to manage multiple assignments and meet established deadlines in a dynamic work environment.
Problem-solving, decision-making, and organizational skills.
Clear written and verbal communication skills.
Ability to communicate effectively with internal business partners and lead calls when appropriate.
Proficiency navigating Microsoft Office applications and other software systems.

Nice To Haves

Basic understanding of regulatory and accounting principles affecting Wealth Management & Investment Services business lines and clients.
Intermediate Microsoft Excel skills; advanced proficiency is beneficial but not required.

Responsibilities

Research and monitor financial-account exceptions, including returned wires, funds awaiting proper placement, and account overdrafts.
Coordinate with internal business partners to obtain information and status updates on outstanding items.
Track open exceptions and provide consistent follow-up through email and calls.
Set up and lead calls when additional coordination is needed to move an issue toward resolution.
Support account and asset-level maintenance for WMIS client accounts and products.
Work across multiple systems, platforms, and exception categories.
Manage multiple responsibilities concurrently while meeting established deadlines and Service Level Agreements.
Follow established department policies, procedures, and operational requirements.
Participate in cross-training across team functions.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.