Associate Analyst, Custody Operations

Fidelity Investments•Westlake, TX

About The Position

The Associate Analyst in Custody Operations supports day-to-day operational activities for institutional custody, including maintaining accurate books and records, settling with counterparties, reviewing transactions for approval, reconciling systems, triaging issues, and reporting. The role also involves developing subject matter expertise in digital assets and working closely with teammates, peer teams, and business partners to understand client custody and operational needs and drive client satisfaction. The position contributes operational expertise in trading and asset movement, supports client requests accurately and promptly, and helps improve policies, procedures, risk mitigation, quality, and efficiency. It requires collaboration across functions including Product, Risk, Compliance, Exchange Operations, and Customer Support, as well as the ability to anticipate questions, plan for contingencies, and find solutions in a dynamic, growing business. The role works 4x10-hour rotational shifts that include nights, weekends, and holidays. Fidelity is transitioning to a full-time onsite working model through a phased regional and role-based rollout; current onsite requirements vary, and expectations may evolve. Fidelity Digital Assets is developing an enterprise-grade platform for storing, trading, and servicing digital assets such as Bitcoin and Ethereum.

Requirements

Proven ability to complete complex daily tasks, preferably in middle- or back-office operations, with strong attention to detail and efficient, accurate processing.
Proven experience analyzing operational workflows and writing policies and procedures.
Understanding of money movement, reconciliation, and settlement concepts.
Ability to recognize process inefficiencies and recommend improvement opportunities.
Passion and curiosity for digital asset technologies.
Strong verbal and written communication and interpersonal skills.
Ability to work effectively on teams and in fast-paced, cross-collaborative environments.
Ability to think analytically and deliver solutions to complex challenges.
Ability to anticipate questions, plan for contingencies, and find alternative solutions.
Ability to navigate and thrive in a dynamic, growing business.
Experience providing detailed, task-oriented operational support and managing day-to-day work while building for the future.

Responsibilities

Provide daily operational support, including settlement, reconciliation, transaction review, issue triage, and reporting.
Maintain accurate books and records and settle with counterparties.
Review transactions for approval.
Support institutional custody and process client requests accurately and in a timely manner.
Participate in discussions with business partners, including Product, Risk, Compliance, Exchange Operations, and Customer Support, to support client needs and improve processes.
Bring operational expertise in trading and asset movement to the business.
Work with internal and external business partners to ensure policies and procedures are properly written.
Identify areas for risk mitigation and work with the Operations team to address them.
Drive client satisfaction, quality, and operational efficiency.
Deliver results quickly and efficiently using effective time management.
Promote innovation through curiosity and a comprehensive understanding of business processes and challenges.