Operations Analyst Jobs

About The Position

Requirements

• Bachelor’s degree
• 7 + years in Sales/Customer/Service Operations or related functions, including 5+ years hands-on CRM/Salesforce business analysis or administration.
• Salesforce Administrator
• Business Analyst certification (required).
• Experience developing detailed requirements, facilitating UAT/SIT, and providing production support in an Agile environment.
• Demonstrated ability to partner and collaborate with key I&T stakeholders
• Demonstrated ability to mentor Junior System Analysts
• Demonstrated analytical/problem-solving ability; excellent presentation skills; ability to work independently and influence across teams.
• Strong analytical, problem-solving, and communication skills.
• Ability to translate complex business needs into technical solutions and actionable insights.
• Proficiency in Agile methodologies and project management tools.
• Strong verbal and written communication skills to interact with stakeholders at all levels.
• Strong foundation in managing Salesforce and CPQ solutions.

Nice To Haves

• Salesforce Administrator II certifications preferred.
• Experience with Sales Connection CPQ (configure price quote), Cognos, Oracle, and reporting tools (CRM Analytics/Tableau).
• Experience with Training and Digital Adoption tools like Camtasia and Walk-Me
• Familiarity with Lean methods; exposure to Apex/Flows/Lightning configuration and integrations is a plus.

Responsibilities

• Function as the central cross‑functional partner for the global Salesforce ecosystem (CRM, CPQ, dashboards), managing enhancement intake, prioritization, sequencing, and alignment.
• Facilitate formal intake process and evaluate enhancement requests by business value, risk, and effort to determine optimal technical solutions.
• Translate business objectives into scalable I&T requirements in partnership with Sales, Marketing, and Customer Operations.
• Collaborate with I&T on architecture, integrations, data quality, and release management; ensure reliable deployments through QA/UAT and post‑release validation.
• Manage Salesforce solutions, dashboards, and reporting to support Sales and Operations.
• Troubleshoot and resolve complex Salesforce issues, including defects, integration failures, and data discrepancies; implement corrective actions.
• Create and oversee data standards for pipeline management, forecasting logic, opportunity hygiene, and operational KPIs.
• Lead cross‑functional issue resolution across systems, data sources, and processes (Sales, Finance, Operations, IT).
• Provide project leadership for enhancements and acquisition integrations, including requirements, design sessions, testing, and go‑live support
• Develop and deliver Salesforce and CPQ training programs that increase system proficiency and reduce support requests; gather Voice of Customer from graduates/managers and iterate materials for effectiveness.
• Lead change‑management and communication initiatives to maximize adoption of new Salesforce and CPQ features and improve ROI.
• Facilitate collaboration across field sales, IT, product management, Customer operations, and senior leadership; run Field Advisory/feedback forums.
• Leverage user adoption tools, including Camtasia and WalkMe, to ensure successful user adoption of new functionality, features, and tools
• Report on usage of user adoption tools to Governance committees; identify and implement improvement areas to drive better results
• Establish and monitor KPIs related to CRM rigor, including, but not limited to; Data Quality & Completeness, Adoption & Usage, Process Efficiency, Forecast Accuracy & Pipeline Health, and Governance & Compliance.
• Present quarterly KPI reports to Sales Operations, stakeholders, and governance committees
• Use Lean/Kaizen practices, standard work, and KPI tracking to drive ongoing process and system improvements.
• Support onboarding of new System Analysts through STERIS People Champion program and the mentorship of new analysts
• Provide in-depth CRM and CPQ training and continuous education to new System Analysts
• Guide System Analysts on the proper way to respond to certain Customer scenarios and provide constructive feedback on ways to improve communication
• Solicit feedback on mentorship effectiveness from mentees and peers; continuously improving mentoring approaches.

Benefits

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career