Payments & Deposit Operations Support Analyst II (US)

TD Bank•Mount Laurel, NJ

About The Position

The Payments & Deposit Operations Support Analyst II provides operational support and performs general to specialized transactions and processing activities. The role may contribute analysis and reporting for critical projects or special initiatives that strengthen operating processes and improve service quality. It requires advanced knowledge of the operating environment, business processes, procedures, and transaction lifecycle in the assigned area, along with the ability to handle moderately to highly complex requests with potentially significant risk or financial impact. The analyst investigates non-standard operational, reporting, and process issues, recommends solutions or escalates them, and provides regular analysis and reporting to business partners and functional areas. The position may serve as a working lead or project lead, train colleagues in best practices, guide junior staff, and support multiple functions across the broader business. The analyst executes complex transactions and overrides in accordance with established guidelines and service-level agreements; investigates exceptions and operational issues; supports customers and partners through inbound and outbound channels; and contributes to reporting, process improvements, risk controls, and change initiatives. The role also includes maintaining confidentiality, applying relevant regulations and enterprise methodologies, communicating project and operational updates, and contributing to a diverse, collaborative team environment. The position is based in Mount Laurel, New Jersey, and the listed work schedule is 40 hours.

Requirements

High school diploma.
At least 3 years of experience.
Advanced knowledge of the operating environment, business processes and procedures, and transaction lifecycle in the assigned area.
Working professional-level knowledge of the functional area and/or business areas supported.
Ability to execute ad hoc standard and non-standard processes and requests of medium to high complexity, including those with high risk or financial impact.
Ability to identify and investigate non-standard operational, reporting, and process issues and recommend actions or escalate them appropriately.
Ability to perform analysis and reporting and communicate findings and recommendations.
Ability to support multiple functions within the broader business.
Ability to manage workload to service-level and productivity requirements and exercise discretion with confidential information.
Ability to apply relevant enterprise frameworks and methodologies, including those related to anti-money laundering and business continuity.
Ability to work collaboratively, communicate effectively, and provide guidance or training to others.

Nice To Haves

Undergraduate degree.
Experience serving as a working lead or project lead on initiatives.
Experience guiding junior staff and training others in best practices and processes.

Responsibilities

Execute complex transactions and overrides accurately, on time, and in accordance with established guidelines, procedures, and service-level agreements.
Identify, document, and investigate processes and exceptions beyond first-level operations service delivery.
Coordinate with partners on initiatives and serve, when appropriate, as a project lead or subject-matter expert for small-scale projects.
Refer or escalate processing and operational issues to appropriate partners and facilitate resolution while maintaining service quality.
Identify opportunities to improve service delivery and analyze process drivers and root or systemic causes of cross-functional operational issues; interpret findings and recommend solutions.
Support inbound and outbound requests from partners and various channels, answer questions, and perform adjustments within authorized limits.
Contribute to consolidated or aggregated reporting and provide analysis and reporting to business partners and functional areas.
Resolve customer issues, explain business processes, and interact with partners and vendors to provide timely guidance and address questions or concerns.
Prioritize and complete workload to meet service and productivity requirements.
Maintain understanding of internal and industry regulations and trends, share knowledge of emerging issues and risks, and assess their potential impact on operating policies and procedures.
Manage correspondence and confidential information with discretion.
Research service-delivery issues, support audit reviews, conduct testing, and generate reports to identify solutions within the organization's risk appetite.
Support the development or implementation of standards, policies, procedures, and solutions that mitigate risk and improve service availability, efficiency, and effectiveness.
Contribute to presentations and communications for management and broader audiences.
Identify and manage risks, and ensure prompt and thorough resolution of escalated, non-standard, high-risk issues.
Adhere to enterprise frameworks and methodologies relevant to operations, including Anti-Money Laundering and Business Continuity Management.
Support change-management projects or programs and ensure new processes are clearly communicated and documented.
Participate as a team member in a positive, quality-focused, innovative, and collaborative work environment; communicate relevant issues and updates in a timely manner.
Build and share operations knowledge, identify process improvements, transfer knowledge, and assist colleagues with work activities.
Provide training, coaching, and guidance to team members and junior staff; participate in cross-training and development activities.
Engage and liaise with contracted external vendors to support business needs and processes.
Represent the function and bank as a brand ambassador internally and/or externally.

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Training and onboarding
Online learning platform
Mentoring programs
Variable compensation or incentive awards may be available, including eligibility for cash and/or equity awards through an incentive plan