Payments Analyst

Carter Bank • Martinsville, VA

1d • $14 - $22

About The Position

The Payments Analyst processes payments and Automated Clearing House (ACH) transactions and provides Debit Card support, including dispute processing. The role researches and tracks debit card disputes, resolves posting exceptions, processes charge-backs and merchants’ re-presentments, and supports associates and cardholders with debit card questions and troubleshooting. It also involves compliance with applicable Regulation E, Visa, suspicious activity reporting, and ACH requirements.

The position requires a high school diploma or equivalent. Prior bank operations experience is preferred. The work involves computer use and extended periods at a desk, along with occasional standing, walking, bending, stooping, lifting, supplemental hours, and limited travel.

Requirements

• High school diploma or equivalent.
• Intermediate customer service skills.
• Intermediate verbal and written communication skills.
• Basic problem-solving skills.
• Basic organizational skills.
• Basic understanding of debits, credits, and general ledger accounts.
• Basic banking knowledge.
• Basic knowledge of National Automated Clearing House Association (NACHA) rules.
• Basic knowledge of Regulation E and Regulation Z rules and procedures.
• Basic proficiency with Microsoft Office.
• Ability to sit at a desk for long periods and use a computer.
• Ability to occasionally move or lift up to 10 pounds.
• Ability to meet the role’s standing, walking, bending, and stooping demands.

Nice To Haves

• Prior bank operations experience.

Responsibilities

• Perform debit card reconciliation.
• Resolve debit card posting exceptions.
• Process debit card disputes.
• Analyze and track cardholder debit card disputes, including transaction research in bank systems and contacting merchants.
• Create general ledger entries and prepare and mail letters to cardholders as part of dispute processing.
• Follow applicable Regulation E, Visa, and suspicious activity reporting requirements.
• Process charge-backs and merchants’ re-presentments.
• Process ACH disputes.
• Replace compromised cards and identify inactive cards for possible closure.
• Assist associates and cardholders with debit card support, including disputes and troubleshooting.

Benefits

• Eligible associates may participate in medical, dental, vision, life insurance, disability coverage, other voluntary benefits, a 401(k), paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED