Payments Risk Analyst

Bloomerang

2d•$79,100 - $105,000•Remote

About The Position

At Bloomerang, the Payments Risk Analyst develops processes, systems, and tools to manage financial and compliance risk associated with the company's growing payments platform. The role monitors transaction patterns and customer behavior to identify potential risk exposure, then translates findings into actionable strategies to reduce risk. It conducts research into transaction performance and suspicious or fraudulent activity, makes recommendations on risky customer accounts, and uses analytical tools to prioritize risk alerts. The analyst also uses data to inform risk policies and collaborates with Product, Engineering, and CX teams on fraud-prevention process design, monitoring, and reporting. This is a permanent, full-time, fully remote position. Employees in Indianapolis, Indiana may work from the company headquarters.

Requirements

Exceptional research and investigative skills.
Excellent communication skills, including the ability to communicate empathetically with customers without biasing risk assessments.
Ability to work independently and as part of a team.
Ability to manage work streams and processes with minimal oversight.
Awareness of one or more payment platforms and related operational procedures.
Understanding of NACHA and Card Association rules and regulations, including experience managing risk related to returns, reversals, and chargebacks.
Awareness of relevant compliance laws and regulations.
Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.

Responsibilities

Research trends, outliers, patterns, and insights related to performance and fraudulent or suspicious customer transaction activity.
Recommend next steps to Senior Leadership for customer accounts presenting fraud or risk exposure to Bloomerang.
Use research and analytical tools to make decisions on risk alerts and prioritize them according to severity.
Use data-derived insights to help develop risk policies aligned with departmental objectives and creating value for Bloomerang and its customers.
Work with Product, Engineering, and CX teams to educate teams and implement best practices in fraud-related process design, monitoring, and reporting.