Analyst - Payments

Hard Rock Digital•Atlantic City, NJ

About The Position

Hard Rock Digital is building an online sportsbook, casino, and social casino business, bringing the Hard Rock and Seminole Tribe of Florida brands into the digital space. The Analyst will join the Payments & Fraud team and help protect customers and the business in matters involving potential fraud and financial disputes in the i-gaming space. The role involves navigating online financial portals, reviewing customer transaction histories and financial records, validating customer documentation when additional verification is needed, and conducting in-depth account analysis to build cases countering disputed transactions. The Analyst will also manage internal controls across multiple jurisdictions to support regulatory compliance. The position operates in a high-volume, real-time environment and requires flexibility to align with sporting schedules.

Requirements

Be self-driven and self-motivated, and able to work efficiently as a team player in a high-volume, real-time environment.
Thrive in a fast-paced, ever-changing environment.
Have good investigation skills and sound judgment, with the ability to review and interpret data and activity to make sound decisions.
Have analytical skills and the ability to communicate.
Have strong interpersonal skills.
Understand the rules and regulations of the gaming industry.
Be able to adapt to changing priorities.
Be computer literate and experienced with MS Office applications.
Be prepared to work flexible hours to mirror the sporting schedule.

Nice To Haves

Previous work experience in banking, payments, fraud, disputes, or i-gaming industries.
Knowledge of Location Compliance, Multi-Accounting, and Financial Crime.
Knowledge of gambling and sports betting and how customers engage with those products.
A passion for sports and gaming.

Responsibilities

Navigate and manage multiple online financial portals to obtain transactions under review.
Review customer financial transaction histories, including financial records, bank statements, and credit card statements.
Validate and verify customer documentation when further verification is necessary.
Conduct in-depth account analysis to build cases countering transactions patrons have reversed on the platform.
Manage internal controls across multiple jurisdictions to ensure regulations are followed.
Troubleshoot and triage complicated matters related to customer inquiries.