Analyst - Payments

Hard Rock Digital•Atlantic City, NJ

4d•Hybrid

About The Position

Hard Rock Digital is building online sportsbook, casino, and social casino products for consumers. The Analyst - Payments role sits within the Payments & Fraud team and focuses on ecommerce financial disputes in the i-gaming space. The Analyst helps protect customers and the business by setting professional, accurate, and realistic expectations for potential fraud and dispute matters. The role involves navigating online financial portals, reviewing customers’ transaction histories and financial records, verifying customer documentation when needed, and conducting in-depth account analysis to build cases countering transactions patrons have reversed. The Analyst also manages internal controls across multiple jurisdictions to help ensure regulations are followed. The position suits a self-driven team player who can work efficiently in a high-volume, real-time, fast-changing environment and is prepared to work flexible hours around sporting schedules.

Requirements

Be self-driven and a self-motivated team player who can work efficiently in a high-volume, real-time environment.
Have good investigation skills, sound judgment, and the ability to review and interpret data and activity to make sound decisions.
Have analytical skills and the ability to communicate.
Have strong interpersonal skills.
Have knowledge and understanding of gaming-industry rules and regulations.
Be able to adapt to changing priorities and thrive in a fast-paced work environment.
Have experience troubleshooting and triaging complicated customer inquiries.
Be computer literate and experienced with MS Office applications.
Be prepared to work flexible hours to mirror the sporting schedule.

Nice To Haves

Previous work experience in banking, payments, fraud, disputes, or i-Gaming.
Knowledge of Location Compliance, Multi-Accounting, and Financial Crime.
Knowledge of gambling and sports betting, and how customers engage with those products.

Responsibilities

Navigate and manage multiple online financial portals to obtain transactions in question.
Review customers’ financial transaction history, including financial records, bank statements, and credit card statements.
Validate and verify customer documentation when further verification is necessary.
Analyze accounts in depth and build cases to counter-dispute transactions patrons have reversed on the platform.
Manage internal controls across multiple jurisdictions to ensure regulations are followed.