Deposit Operations Specialist II

Legacy Bank•Bentonville, AR

About The Position

This position performs functions within Deposit Operations, including wire processing, ACH processing, and setup and changes to deposit accounts. The role provides customer service and support to internal and external customers, assists with banking and online banking questions, processes transactions, monitors activity, reconciles accounts, and prepares reports.

Requirements

High school diploma or GED equivalent.
At least 2 years of previous bank experience.
Attention to detail.
Proficiency in Microsoft Office.
Strong interpersonal skills and clear oral and written communication skills.

Nice To Haves

Previous deposit operations experience.
4 years of previous bank experience.
Bachelor’s degree in accounting, finance, or a related area.

Responsibilities

Embrace the Legacy Culture and provide outstanding service to internal and external customers.
Assist customers and employees with completing wire requests and monitor wire system activity.
Assist customers and internal employees with deposit account questions, including stop payments, transfers, overdrafts, interest calculations, fees, and debit card transactions.
Answer customer and employee calls about personal and business internet banking concerns.
Assist with enrollment, login issues, and general questions about online banking, mobile banking, bill pay, and Zelle.
Review Mobile and Commercial Deposit Systems and process transactions multiple times daily.
Monitor daily ACH requests that may require timely approval.
Review incoming Positive Pay files, resolve issues with posted items, and contact customers about unresolved statement items.
Reconcile assigned internal accounts.
Compile monthly reports for various areas.
Perform other responsibilities as assigned.