Deposit Operations Specialist

Cambridge Savings Bank•Waltham, MA

6d•Hybrid

About The Position

At Cambridge Savings Bank, the purpose is to have a positive impact on customers’, employees’, and the community’s financial well-being, with a commitment to exceeding expectations and to diversity and inclusion. The Deposit Operations Specialist performs daily analysis of data entry and file maintenance across deposit system applications and accounts to ensure accuracy and appropriate authorization for changes. The role processes deposit transactions and requests, reviews documentation and reports, indexes records in the bank’s digital archival system, and handles department mail and customer correspondence. The specialist collaborates with departments across the bank, follows established policies and regulatory requirements, adheres to controls and risk-management measures, prevents operational losses, and completes assignments within deadlines. The position is hybrid in Waltham, Massachusetts.

Requirements

High school education.
3–5 years’ experience in retail banking or bank operations.
Strong analytical, mathematical, organizational, and interpersonal skills, with attention to detail.
Strong written and oral communication skills.
Computer skills, including Word, Outlook, Excel, and Teams.

Responsibilities

Process customer-initiated and internal transactions, foreign check collection processes, CD renewal and closeout requests, deposit account interest rate concessions, stopping and reissuing bank checks, and on-us stop payments.
Verify the accuracy and completeness of information received and processed while following established procedures.
Perform quality assurance reviews of deposit account documentation and track and report missing or incomplete documents for compliance with policies, procedures, the Customer Identification Program, and regulatory standards.
Provide weekly reporting of issues using the Pending Document and Operational Summary Reports; work with business lines to address questions and resolve outstanding issues.
Review reports to identify and resolve errors and, when required, ensure proper documentation was obtained.
Index records received by business lines through the bank’s digital archival system, ensuring accurate data entry and documentation quality control.
Receive, open, and distribute mail to appropriate team members and departments.
Respond to customer correspondence received by the department according to established procedures.
Review and process address changes received by mail, verify authorization, and remove or add verify-address restrictions according to policy.
Collaborate with departments across the bank while performing duties in accordance with established policies, procedures, and regulatory requirements.
Adhere to controls and risk-management measures and prevent operational losses.
Prioritize and complete tasks and assignments within assigned deadlines.
Perform additional duties as required.