Deposit Operations Specialist
About The Position
The Deposit Operations Specialist processes and reviews deposit, ACH, wire transfer, debit card, and related account activity. The role investigates exceptions and disputed transactions, supports reconciliation and audit activities, assists with online account onboarding and fraud prevention, and responds to customer and branch employee inquiries. The specialist is expected to provide courteous, professional service and comply with applicable banking regulations, the Bank’s BSA/AML requirements and controls, and department and Bank policies and procedures. The position also supports Movement Bank’s mission to serve communities and promote long-term investment in business, housing, and education.
Responsibilities
- Process daily deposit exceptions, including unposted and non-sufficient funds items and suspected stop payments, to post or return items appropriately.
- Review daily deposit and ACH processing reports and resolve exceptions.
- Complete daily application balancing reports to support general ledger reconciliation.
- Process incoming and outgoing domestic and international wire transfer requests after checking documentation for accuracy and completeness.
- Print and mail daily customer notices.
- Review and make decisions on deposits received through mobile and merchant remote deposit channels.
- Process check adjustments and chargebacks.
- Investigate disputed transactions.
- Complete core-system file maintenance changes after reviewing requests and documentation from branch employees.
- Order debit cards and assist with debit card maintenance and questions.
- Answer customer and branch employee calls about debit cards, digital banking, wire transfers, and deposit-account matters.
- Respond to customer inquiries through LinkLive in a timely manner.
- Perform branch reviews.
- Provide courteous and professional service to internal and external customers.
- Research and reconcile outages and operational errors.
- Assist with onboarding online-opened accounts, identify potential fraud or high-risk situations, and take appropriate action to prevent loss.
- Respond to information requests for audits and examinations.
- Assist with escheatment of dormant accounts.
- Back up certain Digital Banking functions as needed.
- Perform other duties as assigned.
- Comply with applicable banking regulations and BSA/AML program requirements and controls.
- Comply with department and Bank policies and procedures.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
