Deposit Operations Specialist

Studio Bank•Nashville, TN

19h

About The Position

The Deposit Operations Specialist handles the ongoing daily activities involved in processing deposit products and transactions and supporting bank operations. The role processes wires and digital payments, resolves exceptions, balances deposit accounts, services client requests and card portfolios, reviews new-account documentation, and supports compliance, audits, procedures, and other deposit-related needs. The position also works with Treasury Management and third parties on client onboarding and deposit products, and participates in Deposit Operations projects.

Requirements

Two or more years of banking experience.
High school diploma or equivalent.
Thorough knowledge of documentation and due diligence requirements related to bank deposit products.
General knowledge of consumer and commercial deposit compliance requirements.
Thorough understanding of the core processing system.
Strong interpersonal skills with external contacts and Bank employees.
Self-starter with a high energy level and strong sense of urgency.
Ability to maintain confidentiality.
Proficient technology skills and proficiency with Microsoft Office products.
Excellent verbal and written communication skills for effective interactions with clients, associates, and management.
Strong organization, analytical, research, and problem-solving skills.
Ability to manage multiple priorities and daily job duties.
Ability to sit for lengthy periods and frequently use a computer, calculator, and other office equipment.
Ability to perform the described physical activities, including standing, sitting, walking, handling objects, reaching, stooping, kneeling, crouching, crawling, talking, and hearing.
Physical mobility and ability to exert up to 50 pounds of force occasionally.
Visual acuity to prepare and analyze data, inspect handwriting and documents, view a computer terminal, read extensively, and use measurement devices.
Flexibility to deal with changing work hours and locations as needed.

Nice To Haves

Five or more years of deposit operations experience.
Accounting experience.
Bachelor's degree (B.A.) from a four-year college.

Responsibilities

Process wires in accordance with bank compliance requirements, processes, and procedures.
Address and clear non-post and exception items daily.
Manage and balance the third-party cash vault and process daily virtual vault business deposits.
Balance and reconcile deposit general ledger accounts daily.
Process client requests, including stop payments, account maintenance, ACH requests, mobile deposit and debit card limit changes, and transaction research.
Print account notices and interest checks as needed.
Review new-account documentation for completeness and confirm receipt of required due diligence items; enter exceptions as necessary.
Update and maintain standard and promotional deposit product interest rates in the core accounting system.
Process monthly IOLTA activity, including sending interest to the Tennessee Bar Foundation and reporting and balancing the internal DDA account.
Manage the debit card portfolio, including transaction research, token provisioning, and fraud disputes.
Service the credit card portfolio by responding to client inquiries and assisting with payment processing.
Monitor clients and communicate with them regarding Reg D.
Process digital payments, including mobile deposits, digital banking wires, and commercial remote deposit capture.
Partner with Treasury Management to review treasury services setup and client onboarding documentation.
Coordinate with third parties to process transactions involving products such as CDARS and ICS.
Create, review, and document standard operating procedures and ensure they are included in the main Deposit Operations SOP Manual.
Participate in Deposit Operations projects as directed.
Participate in the annual ACH Risk Assessment and other audits as directed.
Assist Bank associates with deposit-related research and support.
Maintain regular and predictable attendance.
Perform other duties as assigned.