Deposit Operations Specialist

Axos Bank • San Diego, CA

4d

About The Position

Within Deposit Operations, the Deposit Operations Specialist is responsible for a variety of regular and recurring deposit operational and electronic banking functions that support the bank’s overall deposit operations. The role reviews and addresses potential fraud cases and alerts, helps mitigate and recover losses, takes action on questionable accounts, and assists account holders affected by fraud. It also communicates with bank employees, account holders, and financial institutions and verifies compliance with bank policies, operating procedures, and processes.

The target hourly pay range is $20.00–$27.00. Actual starting pay may vary based on factors including geographic location, experience, skills, specialty, and education. The position is eligible for annual discretionary cash and restricted stock unit bonus targets of 10% each. These discretionary bonuses may be awarded semi-annually based on achievement of performance goals and targets.

Requirements

• At least 4 years of banking experience in a retail or operational environment.
• Knowledge of banking products and services.
• Strong verbal and written communication skills.
• Attention to detail and ability to multitask.

Responsibilities

• Review, investigate, and take action on potential fraud cases and alerts to mitigate losses.
• Monitor and arrange recovery of losses incurred through fraudulent activities.
• Take action on questionable accounts by restricting or closing them, or rejecting the opening of new accounts.
• Assist account holders who are victims of fraudulent activity.
• Maintain working knowledge of fraud prevention guidelines and techniques.
• Communicate by phone, email, or letters with bank employees, account holders, and financial institutions.
• Escalate questionable activity by submitting a Questionable Activity Report.
• Verify adherence to bank policies, operating procedures, and processes.

Benefits

• Medical, dental, vision, and life insurance.
• Paid sick leave, three weeks of vacation, and holidays (about 11 per year).
• HSA or FSA account and other voluntary benefits.
• 401(k) retirement savings plan with employer match.
• 529 savings plan.
• Employee mortgage loan program.
• Free access to an Axos Bank account with self-directed trading.
• Eligible for an annual discretionary cash bonus target of 10%, which may be awarded semi-annually based on performance goals and targets.
• Eligible for an annual discretionary restricted stock units bonus target of 10%, which may be awarded semi-annually based on performance goals and targets.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed