Deposit Operations Specialist

R I A FEDERAL CREDIT UNION•Bettendorf, IA

8d•Onsite

About The Position

At R.I.A. Federal Credit Union, the Transaction Services Specialist 2 position is responsible for performing all activities related to transaction processing accurately, efficiently, and in a timely manner. This includes file processing for all electronic payment channels, exception processing, settlement reconciliations, and related reporting, all while adhering to company policies and operating procedures. The role involves reviewing key reports to ensure proper process operation and to enhance the member and staff experience. As an operational resource, the individual will be responsible for the completion, research, and validation of transaction processes, possessing knowledge of the department’s operational functions. Building relationships with members, acting with integrity, and taking action to solve financial challenges and support the community are integral to this role.

Requirements

High school diploma or GED.
One to three years of similar or related experience.
Ability to type; skillful in PC and 10 keys
Ability to file and research information in alphabetic and numeric order
Ability to work with frequent interruptions
Attention to detail, accurate and solid organizational skills
Strong written and verbal communication skills
Good reasoning and analytical skills
Ability to follow oral and written instructions in English
Ability to collect and convey information quickly and accurately
Ability to work with disgruntled people effectively in stressful situations
Interested in people and helpful attitude
Cooperative; dependable; ability to work independently and team player
Takes initiative; problem solves
Relates well to employees at all levels; relationship-builder

Nice To Haves

Knowledge of key processes of the Department’s operational functions.
Knowledge of payment processing to identify errors and/or processing issues/opportunities.
Understanding of information available within core generated reports and custom designed reports.
Operational knowledge and understanding of how transactions are generated and processed.
Operational knowledge and understanding of Reg E, Mastercard Operating Rules, FRB Reg CC, NACHA Operating Rules, and Overdraft program related regulations.

Responsibilities

Performs assigned duties in an accurate and timely manner.
Processes accurately and timely assigned duties related to incoming and outgoing files (ACH, inclearing cashletters (share checks), return items, exception files, etc.).
As assigned, reviews processing of all transaction exceptions (unposted, rejected, stop payments, unauthorized, and overdrafts).
Ensure accurate processing and resolution of all exceptions in a timely and compliant manner.
Monitors for OFAC exceptions.
Demonstrates ability to troubleshoot processing and posting issues, informs management of any issues and advises regarding mitigation efforts.
Monitors, as directed, for large dollar notifications for incoming and outgoing items.
Performs, as assigned, the reconciliation of transaction activity (ACH, cashletters, returns, Realtime Payments, Transfers (DI Loans), ATM and Debit Card transactions, etc.) ensures assigned reconciliations are properly completed and provided to Manager and/or the Accounting Department in a timely manner.
Reviews assigned reports.
Processes adjustments for accounts, cards, chargebacks and OD/NSF/UCF conditions, as assigned, in an accurate and compliant manner.
Works chargebacks as a primary responsibility, communicates as required with other business units and management.
Review assigned reports and records daily transaction activity for management reporting.
Monitors for exceptions in transaction processing.
Monitors for usage trends.
Review related fraud/exception reports and perform required follow-up, as assigned.
Document exception findings for reporting and tracking.
Monitors vendor performance – document & track exceptions and activities.
Maintain accurate reporting documentation for transaction volumes and values, Member channel usage and channel performance results (as available), as assigned.
Reports to management exceptions or issues in processing and reconciliation efforts promptly.
Maintains the ability to navigate core and ancillary applications to obtain required information and perform assignments and research.
Utilizes existing external resources and investigates to identify additional resources, as necessary.
Reviews Remote Deposited Checks (RDC) for acceptance or rejection in accordance with procedures.
Assists, as assigned, in the processing of the RDC files daily.
Contributes to the organization’s fraud mitigation and prevention efforts, as assigned, utilizing available information, tools, and other services.
Supports the organizations Overdraft Program through administrative functions, reviewing reports, updating, and retrieving information from the 3rd party portal.
Assists management in reviewing the ODP program performance and in implementing modifications and changes to the program.
Performs key roles in ODP related mailings, including the generation of files for the mailings.
Monitors ODP related accounts provides outreach and performs maintenance, including account closures for overdrawn accounts.
Reviews and maintain reporting documentation.
Utilize knowledge of payment processing to identify errors and/or processing issues/opportunities.
Demonstrate abilities to understand situations/exceptions and assist with effective solutions.
Demonstrates an understanding of information available within core generated reports and custom designed reports, utilizes these reports for data review, interrogation, and data analysis.
Maintains operational knowledge and understanding of how transactions are generated and processed.
Performs research regarding transactions and identified exceptions, as needed, to identify cause and assists with resolutions for Members and Staff, including broader processing issues.
Assists as directed with payments related audits, including information & documentation request gathering and resolution of any outstanding issues within established timelines.
Maintains operational knowledge and understanding of Reg E, Mastercard Operating Rules, FRB Reg CC, NACHA Operating Rules, and Overdraft program related regulations (performs research as necessary).
Demonstrates initiative in reporting observations.
Perform duties in an independent manner, requests assistance as needed.
Participates in testing of system upgrades and ancillary applications as required.
Review documentation and demonstrate an understanding of payment processes, existing and proposed.
Utilize resources to expand understanding and competency in payment channels and applications.
Performs other duties as assigned.