Deposit Operations Specialist
About The Position
Within Deposit Operations, the Deposit Operations Specialist performs a variety of regular and recurring deposit operational and electronic banking functions to support overall bank deposit operations. The role reviews and responds to potential fraud cases and alerts, supports recovery of fraud-related losses, takes action on questionable accounts, and assists account holders affected by fraud. It also involves communicating with bank employees, account holders, and financial institutions and verifying adherence to bank policies and procedures. The position requires sitting for extended periods and using standard office equipment, including a computer keyboard and mouse, calculator, telephone, and copier. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Offers are contingent upon successfully passing a credit check, criminal background check, and pre-employment drug screening, including marijuana screening.
Requirements
- At least 4 years of banking experience in a retail or operational environment.
- Knowledge of banking products and services.
- Strong verbal and written communication skills.
- Attention to detail and ability to multitask.
Responsibilities
- Review, investigate, and take action on potential fraud cases and alerts to mitigate loss.
- Monitor and arrange recovery of losses incurred through fraudulent activities.
- Take action on questionable accounts by restricting or closing accounts, or rejecting the opening of new accounts.
- Assist account holders who are victims of fraudulent activity.
- Maintain working knowledge of fraud prevention guidelines and techniques.
- Communicate by phone, email, and/or letters with bank employees, account holders, and financial institutions.
- Escalate questionable activity by submitting a Questionable Activity Report.
- Verify adherence to bank policies, operating procedures, and processes.
Benefits
- Medical, dental, vision, and life insurance.
- Paid sick leave, three weeks of vacation, and approximately 11 holidays per year.
- HSA or FSA account and other voluntary benefits.
- 401(k) retirement savings plan with employer match program and 529 savings plan.
- Employee mortgage loan program.
- Free access to an Axos Bank account with self-directed trading.
- Eligible for an annual discretionary cash bonus target of 10%, potentially awarded semi-annually based on achievement of performance goals and targets.
- Eligible for an annual discretionary restricted stock units bonus target of 10%, potentially awarded semi-annually based on achievement of performance goals and targets.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
