Deposit Operations Specialist

Nextier Bank•Center Township, PA

18h

About The Position

The Deposit Operations Specialist is the primary contact for Branches and Departments seeking help interpreting policies and procedures, resolving system issues, and answering Deposit Operations questions. The role supports the main internal help desk line and takes responsibility for customer questions or problems regardless of subject. It provides internal and external customers with solutions consistent with department standards and serves as a liaison between Operations and other departments to develop efficient workflows. The position also supports document filing and recordkeeping, monitors servicing quality, creates and updates procedures, trains Bank associates, reviews daily reports and resolves outstanding issues, and provides backup to department associates. The specialist answers incoming telephone calls and places and monitors equipment calls for Deposit Operations. The role has no supervisory duties.

Requirements

High school diploma or equivalent required.
Minimum of 3 years of work experience.
At least 1 year of bank-related experience.
Excellent interpersonal communication skills, both oral and written.
Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of English language structure and content, including word meaning and spelling, composition, and grammar.
Knowledge of administrative and clerical procedures and systems, including word processing, file and record management, and office procedures and terminology.
Knowledge of the financial industry and bank dynamics, the bank’s products and services, and bank security and transaction policies.
Critical-thinking skills, including using logic and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Ability to monitor and assess one’s performance to make improvements or take corrective action.
Maintain knowledge of Bank Secrecy Act regulations and other regulatory, security, and bank policies and procedures.

Responsibilities

Model accountability, flexibility, continuous improvement, and collaboration to foster a positive environment.
Act as a liaison between the Operations department and other departments to develop efficient workflows.
Provide internal and external customers with answers and solutions to Deposit Operations questions consistent with department standards.
Assist with filing documents in the bank document housing system and ensure required documentation is collected and filed.
Observe, monitor, and report servicing deficiencies to support ongoing evaluation and improvement.
Create and update procedures for assigned tasks and duties, considering the interests of the bank and its customers.
Provide ongoing training in areas of expertise to Bank associates and participate in departmental training and cross-training.
Review daily reports and take appropriate action to resolve outstanding issues.
Provide backup to other department associates.
Answer incoming telephone calls and place and monitor equipment calls for Deposit Operations.
Attend seminars and meetings as appropriate.
Participate in proactive team efforts to achieve departmental and company goals.
Perform other duties as assigned.