Deposit Operations Specialist

Plains Commerce Bank • Sioux Falls, SD

2d

About The Position

The Deposit Operations Specialist performs backroom operations for the Deposit Operations department, supporting transaction processing, balancing, reconciliation, customer and branch inquiries, online banking and debit card services, and department administration. The role requires attention to detail, accuracy, organization, the ability to calculate figures, and the ability to multitask and meet deadlines under pressure. General PC knowledge is required, along with the ability to learn various machines and software programs. The successful candidate is punctual, trustworthy, maintains confidentiality, and communicates and works professionally with colleagues.

Requirements

• Attention to detail and the ability to maintain a high level of accuracy.
• Ability to calculate figures and organize work.
• Ability to multitask and work under stress and pressure to meet deadlines.
• General PC knowledge.
• Ability to learn to operate a variety of machines and software programs.
• Punctuality and good attendance.
• Trustworthiness and the ability to maintain a high level of confidentiality.
• Effective communication skills and the ability to work professionally with colleagues.

Responsibilities

• Perform routine posting, balancing, filing, and calculating.
• Process chargebacks and returned items.
• Verify and send wires.
• Process ACH and ACH origination transactions.
• Reconcile internal bank accounts.
• Run proof and prepare a transit letter using the TCM system to balance and image proof items for all branch locations.
• Balance and perform end-of-day processing.
• Research and resolve General Ledger and customer offages.
• Perform routine document imaging for the operations department.
• Handle department mail, including incoming mail and preparation of outgoing mail.
• Balance ATM machine General Ledger accounts, including off-site locations.
• Answer calls from customers and branch locations, including customer service and account research inquiries.
• Monitor online consumer profiles and follow up with letters, reporting, and scanning.
• Assist customers with ROBO, bill pay, mobile, and debit card inquiries.
• Build wire, ACH, and remote deposit requests, as well as requests for additional products and services as they become available.
• Research online secure messages.
• Process debit card disputes and complete online reporting.
• Process new CAMS cases and track existing cases.
• Investigate, verify, and report anomaly detection.
• Provide Tier II support to the Retail Banking Department for online banking and debit cards.
• Investigate and report unresolved debit card fraud cases.
• Order consumer or business debit and ATM cards.
• Monitor debit card reports for accuracy and take corrective action as needed.
• Review and process daily reports.
• Provide education and training for customers and bank staff.
• Follow branch security procedures and protect customer confidentiality and privacy.
• Perform additional duties as necessary to help the Bank operate efficiently and effectively.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account (FSA) or dependent care benefits.
• Supplemental accident, hospital, or critical illness plans.
• Employer-paid life insurance, short-term disability, and long-term disability.
• Additional voluntary life insurance options.
• Paid vacation, sick, and volunteer leave.
• 401(k) and profit sharing.
• Discounted rates on banking and mortgage services.
• Fee waivers and access to special financial products.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed