Deposit Operations Specialist

International Finance Bank • Miami, FL

9d

About The Position

The Deposit Operations Specialist ensures banking operations adhere to established quality and compliance standards. The role oversees operational processes and drives continuous improvements to enhance efficiency and elevate the customer experience.

The position processes changes to customer account information, maintains accurate and compliant customer information files, documents updates in the banking system, identifies operational discrepancies and inefficiencies, and collaborates with teams on corrective actions. It also supports process improvement initiatives and internal and external audits, and provides bank staff with training and support on deposit management procedures, policies, and best practices. Other duties may be assigned by leaders.

Requirements

• 1–2 years of experience in deposit operations, customer service, or a related role within the banking industry is preferred but not required.
• Banking experience.
• Bookkeeping experience.
• Excellent time management skills and the ability to meet deadlines.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.

Nice To Haves

• English and Spanish language skills are preferred.
• An associate degree in business is listed as a possible degree.

Responsibilities

• Process and manage changes to customer account information, including personal details, account status (active, dormant, or closed), and product upgrades or downgrades.
• Maintain customer information files so they are accurate, current, and compliant with regulatory standards.
• Identify discrepancies, errors, and inefficiencies in banking operations and collaborate with teams to develop corrective actions.
• Accurately document and update all account-information changes in the banking system to maintain data integrity.
• Participate in process improvement initiatives to enhance service delivery and operational effectiveness.
• Support internal and external audits by preparing documentation and responding to audit requests.
• Provide bank staff with training and support on deposit management procedures, policies, and best practices.
• Perform other duties as assigned by leaders.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree