Systems Network Operations Center (NOC) Analyst

Arizona Department of Administration • Phoenix, AZ

2d • Hybrid

About The Position

The Department of Economic Security’s Division of Technology Services is seeking an experienced professional to serve as a Senior Network Operations Center (NOC) Analyst. The role is a core technical leader within the NOC, responsible for supporting high availability and reliability across enterprise infrastructure, applications, and data center operations. The analyst acts as a subject matter expert, leads Major Incident and SWAT response, handles complex troubleshooting, and maintains proactive monitoring systems. The position also requires correlating events, restoring critical services, and communicating clearly with technical teams, NOC leadership, and executive stakeholders during service disruptions.

The analyst administers SolarWinds Orion and SolarWinds Observability platforms; supports enterprise monitoring, alert triage, escalations, and incident communications; and works with infrastructure and application teams to onboard services and establish monitoring. The role also develops procedures and technical documentation, trains and mentors NOC personnel, and supports data center access, inventory, vendor coordination, and audit documentation.

The position is based in the Division of Technology Services in Phoenix, Arizona. Remote work within Arizona may be available based on business needs and continued performance. Remote work is a management option and may be ended at the agency’s discretion.

Requirements

• Bachelor’s degree plus 5 or more years of experience in systems administration, or equivalent experience.
• Obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements.
• Successfully pass background and reference checks; employment is contingent on completion of the process and the agency’s ability to reasonably accommodate any restrictions.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• If operating a motor vehicle on State business, possess and retain a current, valid class-appropriate driver’s license, complete required training, pass applicable license record checks, and maintain an acceptable driving record. Employees using a personally owned vehicle for State business must maintain required liability insurance.
• Knowledge of enterprise IT infrastructure, including servers, networks, applications, databases, cloud services, and related technologies.
• Knowledge of enterprise monitoring and observability, including availability monitoring, application performance monitoring, infrastructure monitoring, alerting, event correlation, dashboards, performance metrics, and reporting.
• Knowledge of SolarWinds Orion and SolarWinds Observability, or comparable enterprise monitoring and observability platforms.
• Knowledge of Incident Management, Major Incident Management, Problem Management, and Change Management.
• Knowledge of troubleshooting methodologies for identifying, isolating, escalating, and resolving infrastructure and application performance or availability issues.
• Knowledge of data center operations, including physical access controls, equipment inventory, documentation, environmental requirements, and audits.
• Knowledge of information security, access management, and appropriate handling of privileged access to enterprise systems.
• Knowledge of operational documentation, standard work, procedures, and technical support processes.
• Skill in creating and maintaining monitoring dashboards, alerts, thresholds, reports, user accounts, access permissions, and monitoring configurations.
• Skill in working with application and infrastructure teams to identify monitoring requirements and implement monitoring for applications, servers, services, and supporting infrastructure.
• Skill in analyzing alerts, logs, performance metrics, system behavior, and other technical information to identify potential causes of service degradation or outages.
• Skill in troubleshooting complex technical issues involving multiple applications, systems, infrastructure components, and support teams.
• Skill in clearly and concisely communicating technical information to technical personnel, management, business stakeholders, and other audiences.
• Skill in coordinating and supporting Major Incident and SWAT activities in a high-pressure, time-sensitive environment.
• Skill in developing technical documentation, procedures, training materials, and standard work.
• Skill in training and mentoring staff on monitoring tools, troubleshooting practices, alert response, and operational procedures.
• Ability to independently administer and support enterprise monitoring and observability technologies.
• Ability to evaluate monitoring configurations, identify gaps or deficiencies, and recommend or implement improvements.
• Ability to collaborate with application owners, infrastructure teams, vendors, and other technical resources to develop monitoring solutions.
• Ability to analyze complex technical information and recognize relationships between alerts, infrastructure conditions, application behavior, and service impacts.
• Ability to communicate service impact, technical status, troubleshooting progress, and restoration information to management and stakeholders.
• Ability to maintain accurate data center access, inventory, monitoring, procedure, and audit records.
• Ability to exercise sound judgment, initiative, and independent decision-making within established policies and operational procedures.

Nice To Haves

• A bachelor’s degree and at least five years of systems administration experience, or equivalent experience.

Responsibilities

• Administer, configure, update, and support SolarWinds Orion and SolarWinds Observability platforms.
• Create and maintain user accounts, roles, access permissions, dashboards, views, forms, alerts, thresholds, and monitoring configurations.
• Perform senior NOC operations, including enterprise monitoring, alert triage, proactive issue identification, and complex escalations.
• Support daily NOC operations and provide secondary support for operational and incident communications.
• Draft and distribute timely notifications about incidents, scheduled maintenance, outages, and service restorations to management, stakeholders, and agency leadership.
• Provide senior technical support during Major Incidents and SWAT calls; review monitoring data, correlate cross-system events, and assist with troubleshooting.
• Support NOC leadership, incident escalation, technical documentation, restoration activities, and post-incident reviews.
• Work with infrastructure and application teams to identify monitoring requirements and onboard new services.
• Deploy and configure monitoring agents for application, infrastructure, performance, and availability monitoring.
• Troubleshoot monitoring platform issues and optimize monitoring and alerting capabilities.
• Develop and maintain procedures, technical documentation, and standard operating practices.
• Train, mentor, and guide NOC personnel on SolarWinds tools, alert interpretation, and monitoring best practices.
• Process data center access requests, maintain equipment and asset inventories, coordinate vendor access, and manage compliance documentation and audit evidence.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS)
• Long-term disability plan
• 10 paid holidays per year
• Paid vacation and sick time
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
• Deferred compensation plan
• Wellness plans
• Tuition reimbursement
• Stipend opportunities
• Infant at Work Program
• Rideshare and public transit subsidy
• Career advancement and employee development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior