Network Operations Center Analyst

Booz Allen Hamilton•McLean, VA

About The Position

The Network Operations Center Analyst (described in the posting as an ESOC Engineer) monitors, troubleshoots, and manages network and infrastructure services in a fast-paced, 24/7 mission-critical environment. The role provides technical support for escalated issues and works to resolve problems affecting enterprise services quickly. The analyst uses networking tools to troubleshoot service issues, coordinates with service owners during disruptions, and works with the Service Desk to identify potentially widespread issues and ensure rapid escalation. The role also supports the organization’s transition toward agentic infrastructure operations and monitoring by identifying opportunities for AI-driven improvements and implementing AI tools to enhance issue detection and enable automated problem resolution. U.S. citizenship is required because of the nature of work performed at the facility. The position requires availability for a 6 a.m. to 4 p.m. Wednesday-through-Saturday shift.

Requirements

At least 2 years of experience in a technical operations environment.
Experience developing basic scripts.
Experience with technical customer support.
Knowledge of Linux and UNIX, Windows, and networks.
Knowledge of ServiceNow or ticketing systems.
Knowledge of ITIL concepts.
Ability to pay strict attention to detail.
Ability to apply fundamental concepts, processes, practices, and procedures to technical assignments.
Ability to support a 6 a.m. to 4 p.m. Wednesday-through-Saturday shift.
Associate degree, or 2 or more years of experience in IT operations and incident management in lieu of a degree.
U.S. citizenship is required.

Nice To Haves

Strong communication and customer-focused skills.

Responsibilities

Monitor and troubleshoot network and service incidents in a fast-paced, 24/7 environment.
Monitor, troubleshoot, and help ensure quick resolution of problems with the network, infrastructure, and organizational services.
Troubleshoot and resolve customer and service issues efficiently using networking tools.
Coordinate with service owners to resolve service disruptions.
Work with the Service Desk to identify potential widespread issues and ensure rapid escalation.
Identify AI-driven opportunities and implement AI tools to improve issue detection and facilitate automated problem resolution.