Sr. Network Operations Analyst

Alliant Energy•Madison, WI

1d•$85,000 - $116,000

About The Position

The Sr. Network Operations Analyst supports Alliant Energy’s communications network as the company grows and modernizes its infrastructure. The position helps maintain the reliability, performance, and security of a complex environment that includes fiber optic transport, leased circuits, and IP/MPLS routing and switching infrastructure. The role provides operational support by responding to network alarms, troubleshooting issues across Layers 1–3, and coordinating with field operations and engineering teams during incidents and maintenance events. It also supports circuit provisioning, device configuration, change control, and documentation. The position coordinates projects and work involving the design, evaluation, recommendation, building, testing, and maintenance of computing services. It resolves escalated support tickets, provides guidance on operational issues, helps ensure compliance with applicable regulations, and maintains disaster recovery plans and drills. The role also leads technical documentation and end-user training material development, communicates system enhancements and alternatives, participates in Agile processes, and assists other teams and vendor relationship management.

Requirements

Six years of experience in PC support in a networked environment, including system hardware and software support.
Advanced administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware and peripherals, and general PC troubleshooting and problem resolution.
Advanced understanding of software application packaging and distribution tools, methods, and techniques.
Working knowledge of network operating systems, LAN characteristics, network topologies, components, protocols, and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.
Effective interpersonal, verbal, and written communication skills.
Ability to apply logical reasoning and develop workable solutions to moderately to highly complex problems.
Ability to lead a project team to successfully complete moderate to complex technology initiatives.
Ability to work effectively in a collaborative and inclusive work environment.

Nice To Haves

Bachelor’s degree with an emphasis in information technology or a related area (preferred).

Responsibilities

Coordinate departmental projects and the design, evaluation, recommendation, building, testing, and maintenance of medium to large computing services; write system specification documents.
Respond to support tickets escalated through the Help Desk, troubleshoot and resolve technical issues within specified timeframes, and maintain defined service levels.
Provide leadership and guidance in resolving moderate to complex operational issues.
Comply with regulations including SOX, NERC CIP, FERC, and TSA.
Maintain disaster recovery plans and coordinate the planning and execution of disaster recovery drills.
Lead creation and maintenance of technical documentation for hardware and software in the client computing environment, as well as end-user training materials.
Prepare communications and presentations on system enhancements and alternatives.
Participate in Agile processes to gather requirements, develop solutions, and deliver products.
Assist other teams and help manage relationships with outside vendors.
Perform other duties as needed in support of Alliant Energy’s values and purpose.