Sr. Network Operations Analyst

Levi Strauss & Co.

3d • Remote

About The Position

As a Senior Network Operations Analyst on the Global Network Operations team, you will provide advanced technical and operational leadership for network services supporting offices, distribution centers, data centers, showrooms, and retail stores worldwide. You will lead complex incident response, guide operations team members, and partner with engineering, information security, cloud, retail technology, field services, and external service providers to improve network reliability and operational maturity.

The role serves as a senior technical escalation point for complex network incidents across global corporate, retail, distribution center, data center, and cloud environments. It coordinates major incident response and leads operational improvements in monitoring, alerting, problem management, documentation, lifecycle management, compliance, and change readiness. You will mentor team members, build internal capabilities, and use operational data, automation, and AI-enabled tools responsibly to identify recurring issues, improve root-cause analysis, streamline manual processes, and support more proactive network operations.

Requirements

• At least 8 years of experience in network operations, enterprise network support, infrastructure operations, or a comparable technical role.
• Advanced knowledge of enterprise LAN, WAN, wireless, SD-WAN, cloud connectivity, routing, switching, DNS, DHCP, firewalls, network segmentation, and monitoring.
• Demonstrated experience leading complex troubleshooting, major incident response, high-priority escalations, problem management, and service improvement in a global enterprise environment.
• Experience providing technical guidance or mentoring to other operations professionals.
• Experience coordinating work across engineering teams, security teams, business stakeholders, and service providers.
• Hands-on experience with network observability, operational analytics, or automation technologies.
• Ability to use data and AI-enabled insights responsibly to improve network reliability and operational performance.

Responsibilities

• Lead investigation and resolution of complex network incidents across global corporate, retail, distribution center, data center, and cloud environments.
• Coordinate major incident response across operations, engineering, information security, business teams, and service providers, ensuring clear ownership, timely communication, and effective resolution.
• Lead operational improvements in monitoring, alerting, problem management, documentation, lifecycle management, compliance, and change readiness.
• Mentor Network Operations team members and provide day-to-day technical guidance.
• Help build internal capabilities to reduce dependency on external service providers.
• Use operational data, automation, and AI-enabled tools responsibly to identify recurring issues, improve root-cause analysis, streamline manual processes, and advance proactive network operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed