Analyst, Network Operations Center

The Guitar Center Company•Phoenix, AZ

1h•$22 - $26•Onsite

About The Position

Guitar Center Company is seeking a Network Operations Center Analyst to monitor, analyze, and maintain the performance and efficiency of operational systems. The role works with various departments to support seamless operations, identify potential issues, and implement solutions that optimize performance. This is a full-time, onsite role at the company's downtown Phoenix network operations center. The scheduled shift is Monday from 7:00 AM to 5:30 PM and Tuesday through Thursday from 10:30 AM to 9:00 PM, with Friday through Sunday regularly scheduled days off. Pay is $22–$26 per hour, depending on experience and background. The role is not eligible for the Guitar Center Company bonus program.

Requirements

Strong analytical and problem-solving skills, including the ability to quickly diagnose and resolve technical issues.
Excellent communication skills and the ability to collaborate effectively with diverse teams.
Experience with ITSM and monitoring platforms such as ServiceNow, Datadog, or SolarWinds.
Familiarity with the ITIL framework and hands-on experience with incident management processes.

Nice To Haves

Certifications such as CompTIA A+, Security+, or ITIL Foundation.

Responsibilities

Monitor operational systems, networks, and applications to ensure availability, performance, and security.
Respond to alerts, incidents, and service requests in accordance with established procedures and protocols.
Assess, contain, and escalate environmental emergencies involving fire suppression, power systems, AC units, and UPS battery backups.
Collaborate with cross-functional teams to troubleshoot and resolve technical issues affecting operations.
Document incidents, actions taken, and resolutions for accurate records and future analysis.
Contribute to proactive measures that prevent system failures and improve reliability.
Receive and stage network, compute, and storage equipment, and assist with its installation.
Stay current with industry trends, best practices, and emerging technologies related to operational management.
Analyze operational data and metrics to identify trends, patterns, and potential risks to efficiency.

Benefits

Gig leave for employee musicians to take time off to share their music and return to their job after a tour.
Medical benefits.
Dental insurance.
Vision insurance.
401(k) with company match.
Mental health support.
Paid sick time.
Paid holiday time.
Paid vacation time.
Employee discount program.
Tuition reimbursement options.